Seriously, the quantity of mess ups is staggering - do you bother to actually test anything before you go head first into it?
You’d have thought you’d have learnt about Geo-IP issues previously but then the same error is repeated multiple times.
At some point you’re going to have to accept you’re out of your depth here.
There is only so much testing that can be done.
Yayzi are not out of their depth here at all.
There is no longer any Geo-IP issues with the new ranges that are live, yes there was a screw up on 1 range that showed Iran. Despite being told by the IP supplier that the range is clean.
You’re having a laugh - only so much testing - I’m not seeing any evidence of any - what about the latest range that was introduced only to be binned off due to still flagging as Iran for Geo-IP - where was the basic testing there?!
You won’t see the testing as its behind the scenes.
I can tell you testing is being done as tests get done on my Yayzi line all the time and in house.
The new core for example has been in testing for 3 months if not more.
As i mentioned the Iran Geo-IP was told by IPXO “yes the range is clean and good to go”
I’m not an idiot, my day job is an IT Director.
We’ve seen geo-IP issues multiple times now… The testing is very clearly substandard.
And so are your manners but yet here we are if you can’t be polite maybe best to not say anything at all . How many other providers reply out of hours untill at least 10 pm . Also how many other providers even have UK based support teams None at all as far as I know. Being kind costs nothing
Sorry if I don’t fall down and praise Yayzi - their service has been an ongoing joke for an extended period of time now.
I am not calling you an idiot by any means. Being an IT Director has no effect on what I’m saying. I am answering your questions with the knowledge that I have been told.
I use the Yayzi line myself and yes its annoying at times when these issues crop up but without a doubt the team hit them straight on and resolve them as quick as possible.
With issues like GeoDB there isn’t one DB to update and some take a lot of time to get updated and contact. Even then the likes of BBC take time to update from said DBs.
Trust me I am just as annoyed as you at times but this is being resolved.
Making the same mistakes over and over again is not evidence of a properly functioning system or team.
If you sole heartedly feel this way then you are within your rights to leave Yayzi to another provider. But I would urge you stay as all these issues are getting rectified.
Geo-DB Issue - Resolved as a new range has gone live (be it with a small outage)
It’s issue upon issue upon issue with Yayzi lurching from one mistake to the next.
The speeds tonight are awful, the quality of service is incredibly poor over an extended period of time.
Yes the speeds aint great and this is being sorted. It’s because CityFibre have asked for a speed bump to be put in place during the migration. This will be demolished at the end of play of the 11th.
I would also like to address this.
I by no means fall down to praise them, I have told Liam many times of the issues and he knows this.
Aint great? You are very definitely having a laugh - aint great would have been the 250mb they quoted during migration against the 1Gb I pay for.
5mb max tonight - it’s a long way from “aint great”
I’m on the same internet connection as you and experiencing slow speeds as well. I’m not here to argue; I’m simply answering the questions you’re asking. I’d appreciate it if we could maintain a respectful and courteous tone.
You’re defending the indefensible - this isn’t a one off, it’s repeated poor management from Yayzi.
No, I am simply telling you how it is.
I feel this has come to a end of a never ending circle.
This post will be closed for now, as is it not a place for an argument.
There is no defending here, I have put an apology out, explained what had happened best I can - The speeds tonight aren’t due to something we have done, or not done.
We’ve been told simply we have to limit the traffic on the network until the migrations have been completed, or we risk further issues on the CF network.
Speeds this low, was not expected and we are looking at it.