hello had city fibre installed yesterday, first off one of the engineering said I needed to plug into a lan port not the wan port on my router, but even after its been fixed still no internet access. this needs to be fix this today before my other line shuts off. I work from home so need broadband.
Good afternoon,
Yeah I’m in the same boat my provider shut everything off last night, though I’m currently improvising by using my phone as a hotspot. I believe there’s an issue with the authentication servers and Yayzi have to wait until Monday as Cityfibre’s team don’t work weekends. I recommend joining Discord, appears to be a few people who may be able to assist or make suggestions if you haven’t already.
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You’d definitely need it in your WAN not LAN between the ONT (box on the wall) and the router.
We are unfortunately waiting for CityFibre here. Very frustrating for us and yourself.
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still no Internet after 2 days. i made sure the city fibre guys had checked everything before i signed the job complete. whats the issue that stopping my service?
The engineers didn’t close the job down, unfortunately the order desk isn’t open over the weekend. So we have to wait until tomorrow
What is the plan to get this sorted?
I’ve never experienced activation delays with an ISP, neither Virgin nor various Openreach providers over the years.
I get this is a comparatively tiny ISP and a relatively new infrastructure, but why are these provisioning issues just not seeming to be solved?
With internet access being declared a human right by the UN, should CityFibre and its endless list of ISPs be looking into providing customer support at the weekend, just like pretty much every other essential service provider?
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I agree, CF need to improve. Not a lot Yayzi can do other than complain on our behalf.
Would be better if CF had to handle the complaints directly from users of CF infrastructure in my opinion - that way they would likely do something about it!
what doesn’t help is that I have tried to create tickets through the portal, contact through whats app, no response. I did get 1 email reply but non since.
In my opinion if the forum the the best place to get support answered that’s pretty poor vs more personal channels like individual messages.
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I wholeheartedly support this message, particularly as I wrote it on my thread 
yes i saw it, good old copy and paste. I agree, what network provider doesn’t work weekends? what if it was critical infrastructure for say medical or military. they surely need 24/7 support to hand.
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It’s mad, isn’t it? I’ve been speaking to a couple of other CF providers to see if they can get past the 14 day migration period to switch between CF suppliers. If they can, then I’ll go with another.
My absolute favourite thing is this forum is split between people who literally have no internet wondering what’s happening and being dumbfounded why it’s so hard to get answers, and people comparing pings.
I have no visibility on Yayzi’s customer issue triage system, but find it hilarious that there’s a non-zero chance that making sure someone’s ping is in the single digits so he can be competitive in Call of Duty is as important as getting other people basic internet access.
well, i work from home mostly, I’m going into the office this week giving them a chance to sort it. if it not sorted by Friday I’m going to switch back to an Openreach supplier. it is a shame as the improved through put from symmetrical 2gbps seconds is the only reason a switched as it would be better for my work with the amount of data I transmit.
If i have to switch back to an Openreach supplier then Yayzi would have paid for CityFibre line that’s been put in because I’m not going to pay for the install if i don’t use it.
Did yours get sorted, mate?
not yet, got an email that my services were active along with a invoice to pay but still not working.
I’m not going to be chasing them daily as I shouldn’t have to. luckily I’m in a position that come Friday if its not sorted I can switch back to an Openreach supplier for the time been.
We’re currently on a call with CityFibre about this 
What’s the outcome?
They have a team working on it with us as we speak.
Is that specifically for this customer or for all of us waiting for that red light to turn blue?
Everyone
How did the call go? It’s now almost 6pm so I doubt city fibre are still working.
I but of communication would be nice.
I have 2 support tickets going in my portal which are yet to receive a response.
Same with any of my what’s app messages no responses