Internet falling over

Help and support
41

Im in Solihull, still down

42

yep back up with a new IP address so much for being static

1 Like
43

Try a reboot

44

Just rebooted still down in Plymouth

1 Like
45

Did someone trip over the extension lead at the exchange :joy::joy:

46

Iā€™m back up, different IP again though

47

Looks like it is/was a City Fibre issue rather than localised to Yayzi, looking at the jump in the number of issues being reported. Hopefully thats the end of it.

https://downdetector.co.uk/status/cityfibre/

1 Like
48

Even after a reboot mine is still down

49

Back up now

50

Im back with a new IP address

51

I was down for 30 mins (00:46-1:15), but it came back with the same static IP which is a positive for me. Planned work notifications would be nice though @Yayzi_Team hint hint.

52

Hey guys,

Sorry! This wasnā€™t on our end, it looks like the CityFibre port went completey offline, hence the reason for the lack of updates on this one.

Weā€™ve just asked for an incident report.

1 Like
53

Not sure whatā€™s changed since the outage but my line quality seems smoother.

My Broadband Ping - Yayzi

54

Interesting! Anyone else seeing similar?

Now Iā€™m wondering if spikes were due to any CF issuesā€¦

55

Didnā€™t you say you got a different IP though? Same range or different range?

56

yer same range just different at the end. But I get that every time my router reboots anyway not being a static IP. I changed BQM to my new IP as soon as it came back up, so that BQM data is correct, my old IP, the outage, then my new IP.

This is exactly how my BQM used to look before that major outage the other week, when it came back on itā€™s been like this since, after this outage itā€™s gone back to how it should be again.

Very strangeā€¦

57

Went down last night for us too. we have been getting random disconnects for a week or so now.

2 Likes
58

I believe the old network provider ran basic traffic shaping to prioritise ICMP due to the way the graphs changed post migration.

59

I know this isnā€™t a priority and I did submit a ticket and this and did not get a replyā€¦ Is anyone having issues with WWE Network? Kids are driving me up the wall!

Iā€™ve been unable to watch it for about a week unless Iā€™m on my mobile data. Iā€™ve reached out to them and theyā€™re just taking their time looking into it. They kept saying Iā€™m behinf a VPN which is causing an issue but Iā€™ve stressed to them I am not.

60

Ive reported an issue around 5 days ago and heard nothing back too.