I don’t believe anything you’ve said requires a new portal.
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“you can’t log tickets on the existing portal” email them or WhatsApp them.
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“Plus it’s just daft to show my status as offline, very annoying” a cosmetic feature is very annoying???
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“And I can’t take note of the constant drop outs ,even though they may only for a short time” I don’t understand how this relates to the new portal, or any portal.
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“And certain sites don’t work lottery for instance,then they do, then they don’t again.” Yep, that’s fair enough and this thread shows they’re working on it. Give them some slack.