if you where in the discord server you would see how much we have all been slamming them, and each other trying to make light of a dark situation.
My advice: join the discord, lighten up a little bit and talk to us in a non angry tone, and you get a lot further with everyone in life.
i understand how annoying it is, I’ve lost a days work because of it. yayzi don’t pay my wages… I may get a free month, I don’t know. but at the same time, yayzi are new. and the community is shaping them.
How would you feel if they did all this and said nothing and they lied to you… like other ISP’s do.
I was quite Upset as well last night given that I was unable to work without needing a hotspot, I was unable to even take calls on the cloud PC that I am required to use for work. However, I know the issues happen and I am so thankful that Yayzi get them sorted as quickly as they do
I too was with virgin media before moving to Yayzi and I must say when issues did arise a virgin media I never got an answer out of them as to why the issues occurred and how long it would take to fix
I had to use hotspot as well last night, which was far from ideal, But it got me through it
Due to the tireless efforts of the Yayzi team last night I am not having to use a hotspot today and I’m getting a what ID to be reasonable speed and good latency
I mean no disrespect but the thought of joining a Discord server to discuss my ISP is not my idea of a good time.
This isn’t my experience at all. ISPs are far from my least favourite utility organisations to deal with.
I do feel lied to. Most people won’t dive deeply into an ISP’s community forums/Discord before making a purchase. All we have to go on is the website and it didn’t exactly say: “We are midway through a migration so it’ll take a week of messing about to get you the internet, and then after a few more days it’ll be crap for a week, and then it might work again afterwards. We aren’t really sure but we are really good triers. Oh, it’s also 900 up and down for £35 a month”
We did communicate for quite a while before anything happened, then we sent out a detailed timeline, we explained what was happening when, and why it was happening. We don’t want anyone to have slow speeds, we’re the home of stupidly fast broadband, we’re the first national MultiGig provider we know there is a level of expectations, there was no good way to do this at all.
We felt it was better to do it over a short period of time, than to drag it out over weeks, and weeks.
This is 5 days of work, via a well communicated timeline of events. To enable you for the rest of the time you may be with Yayzi to have a much better experience, and to futureproof for even faster speeds that will become available.
As always, we recommend people contact us directly if they have any issues - [email protected]
You cannot just declare things and decide they are facts. In the 2 weeks I’ve been with Yayzi I spent a week without internet and a week with speeds often in the single digits. It’s slower than my Openreach connections in the early 00s.
Don’t worry, soon the Yayzi Hype Squad will jump on to let us know that we are unironically very lucky to be able to give such a good trying organisation our money. Don’t you realise that they respond to customers and sometimes work at the weekends?
At this point I cant help thinking they have Gregg Wallace doing their PR. Please, please
Drop the jokey Virgin-esque tone of voice. Its hard to do at the best of times and currently is grating.
Stop the defensiveness. Id suggest ‘This hasnt been as smooth as we wanted, we’re currently focussed on getting things sorted as quickly as possible and we’ll discuss lessons learned once we are done’.
I only came here to see all the dummy spitting, either people have had no real adversity in their life to deal with or are completely broken. Off to grab more popcorn.
You are not being helpful. You, and your Yayzi cheer squad, are apologists for a service provider that is not providing the service customers are paying for.
You aren’t a Yayzi employee so presumably you moderate this for free in addition to whatever real-life responsibilities you have. I don’t get it, but people are free to pursue whatever hobbies they want.
I absolutely don’t believe you are acting in malice, but defending Yayzi whenever anyone complains is counter-productive.
People taking the piss out of the Yayzi Fan Club is to be expected.
I’ll end up paying an extra £50/60 this month in data packages to my mobile operator to run my household. While the internet might be a toy to some, it’s essential to others.
You’ve made your point haven’t you? You have a go at the moderators and call them ‘unemployed’ but you seem to have plenty of time to post here yourself?
Maybe you could realise that your experience isn’t exactly typical and it’s unfortunate that you joined during the major migration. Other than the last week, the service has actually been stellar, which is why people are willing to give them the benefit of the doubt.
Stop having a go at the people working for Yayzi, it’s just tacky and doesn’t help anyone.
But it does help. I’m really hopeful that the feedback from the majority of customers on here that this is unacceptable force them to plan better in the future. I wonder if part of the complacency behind this comes from listening too much to an unrepresentative group of people who are willing to forgive any problems… anyway not my problem as I’ll be off to another provider as soon as possible
Speeds will be back to full capacity before the weekend. This is temporary while the last migrations are being done. These will be completed tomorrow, and static IPs will be assigned to users as well.
There is no sugarcoating this. No these speeds are not what we wanted, or expected during the migration window, but capacity is reduced while this is ongoing.
