I released/renewed/powercycled DHCP on my WAN interface and have powercycled the ONT again just now and multiple times over the last couple of days, still getting 154.56.254.x from DHCP.
Considering what you said, is that expected at the moment? Do I need to wait longer or something?
I’ll reply to my [email protected] order thread in a moment, thanks.
And I’m back in the US again for my IP Range (154.60.95.x) from specific sites (BBC News, AppleTV, Twitch).
Emailed support team, hoping they can fix this or change my IP address range.
It was working fine 2 weeks ago.
Yeah, getting the same on the same subnet.
Some things work and others don’t.
‘whatsmyipaddress.com’ shows the following:
ISP: Yayzi Broadband Limited
City: Taifa
Region: Greater Accra Region
Country: Ghana
‘whatismyip.com’ shows the following
My IP Location: London, ENG GB
My ISP: Yayzi Broadband Limited
Sky Stream seems problematic, as does My5 and More4 but iPlayer seems to work, although very slow.
Instagram and Facebook seem to have problems with pictures and videos - they are very slow or dont load.
Just need to say Thanks to the Yayzi Support Team @Yayzi_Team.
Emailed them last night with the problem, provided pictures and as much text as possible at 20:29. Got a reply by 20:33 and they moved me from a 154.60.95.x to a new IP range (217.180.37.x) sometime between last night and when I got home at lunchtime today. Excellent support and the problems look to be fixed.
Now that you’re on a new IP address, would you mind checking this site SG Broadband Tools and confirming what your MTU shows as?
Mine is shown as 1450 - but if I use my work laptop which has a VPN running and gives me a different IP, it shows at 1500 - so I believe this is IP address based.
@Yayzi_Team Still on the 154.60.95.x range and still having issues.
I thought you were going to move me?
Please can you move me to a more reliable range, as I’m getting serious grief from the family and to be quite honest its grinding my gears too now. Sky stream is struggling, streaming services more often than not wont work, pictures in emails seem to fail to load and social media is hit and miss.
Through proton VPN these issues go away for some of these services, others then detect I’m using VPN and refuse to work. I think this sort of proves its the IP addressing.
I have submitted a support ticket as well now.
Rik
Intrestingly, my ip (213.18.202.xx) is now showing as RM Education based in Abingdon, Oxfordshire. This has changed. Any idea whay it’s showing as this given it appears RM Education is not connected to Yayzi at all?
Internet service has been terrible since I joined a couple of weeks ago. It’s by far the worst internet service experience I’ve had in the past 20 years.
The worst thing, however, are the Yayzi sycophants that moderate the forum who seemingly don’t have jobs and can’t seem to grasp that for most people having disruptions every day is well below expectations.
It’s okay for customers to be severely pissed off that their ISP is delivering speeds 100x less than the “minimum” they pay for.
It’s not your place to mindlessly defend Yayzi regardless of how shocking the service has been or to tell Yayzi’s customers that their feelings are effectively invalid. For the past week you have been locking threads whenever someone isn’t simply gushing with praise at Yayzi for working at the weekend, something which they aren’t doing as a personal fucking favour to you as it is their job for which they receive payment.
While Some of this post i can understand the other half i do no not,
the people you refering to are people like myself, Who will defend yayzi, because they did announce the migration and im all for it.
WhIle im not impressed with 100mbit, and the way things have gone, its a home connection, its not got the same standards as a buisness connection. if you want to sit there and get a 99.999999999999% uptime connection go pay AA net, and go pay the premium…
ORRRRR
Join in the banta we have inside discord, join the fustrations, and the community.
we are all pissed off, we are all fed up of being in iran when we are in the UK, heck i lost connection for 3 days, But Does this piss me off? Yes it does, but do i let it affect me? No because i know Yayzi will do what they can to put it right and learn from the mistake they made with there methodoligy on this one.
I completely understand the frustration that can arise when internet service doesn’t meet expectations, especially when it impacts critical needs. As someone who works from home as well, reliable internet is not just a convenience but an absolute necessity for me to perform my job effectively. Due to my job being reliant on having internet it is always best to get a 2nd line. I did this before Yayzi as every ISP has issues.
While I appreciate the work being done to resolve these issues, it’s also fair for customers to express their dissatisfaction, particularly when the service falls short of what was promised. Locking threads or dismissing feedback can make it seem like genuine concerns are being ignored, which only adds to the frustration. This is simply done to aid the quicker resolution of issues. The Network team do not use the forums hence why we say to email.
I will always give shit to Yayzi when they deserve it, but no means are people mindlessly defending them.
Look I admit to stirring the pot a bit here but quite frankly whilst it’s 100% understandable to be frustrated with the recent service issues the rudeness in some of these posts is out of order. Yes it’s people’s jobs to fix the service but people don’t deserve to get abuse at their job. Be better.
It’s entirely unreasonable to advise people to get a separate line if they want a reasonable amount of uptime.
I’ve had 25 years of different ISPs, and while many failed to deliver the maximum speeds advertised during peak times, I can’t recall a single ISP that failed to deliver minimum speeds after a quick on/off of the router.
I’ve been remote working for a decade, most of that with Virgin. No hiccups, no issues that weren’t solved that day. Now don’t get me wrong, they are a different breed of shitebags who I outright refuse to ever use again, but at least they did the bare fucking minimum.
My wife is hotspotting on her phone, again, because our internet speed is too slow for email and Teams. We used a hotspot last night to watch the TV, she used a hotspot for work all day yesterday.
I’d probably get quicker speeds by plugging an ADSL modem from 1998.
The only communication I’ve had from Yayzi was an email last night clapping themselves on the back for completing the migration sooner than expected, and that we may see some temporary drops in service. It’s been days, not minutes, and it is an awful experience.
Yayzi should do the right thing and give all customers a free month because it is absolutely not okay to take the full price for such a woefully delivered service.