IP Geolocation Issues (Please Read)

Hi All

Still need help as nothing happened since I posted my topic here

Databases have all been update, weā€™ve also published a geofeed for them to pull from live - We are now having to wait for them to update said databases. Any database anyone spots please let us know and we can conact them right away!

I am also having the same issue. I cannot get on to national-lottery.co.uk for example. I thought this was resolved a while back but it seems to have returned.

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Add Screwfix account login to the list too :frowning:

Scxrewfix main site is fine, just get an access denied message when logging in to my account.

National lottery app doesnā€™t work.

No , it isnt, I have the same issue with screwfix, if you try and log in you ger error 403

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Weā€™ve reached out to both National Lottery and Screwfix about this :slightly_smiling_face:

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I have to question why this is such an Issue for Yayzi, while not for other ISPs. Why are the 3rd party providers not treating Yayzi the same as others ?

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Other providers are definitely having issues too, I think the difference is we engage on active public forums - We donā€™t try to hide issues

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Yayzi is very very transparent. Not to mention that others like virgin have a bigger IP block.

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Agreed, never had an ISP that updates and responds this fast ever!

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After sky refused to acknowledge this issue I got rid of Sky. I had countless arguments with tech Where i caught them lying saying my account was not suitable for on demand content.

Iā€™ve had this issue a while but 99 percent of the stuff I use works and also I prefer the you tube ads as they are American lol so Iā€™m sticking with it

My IP was geolocked ages back when the big outage happened in March/April. It was eventually fixed but itā€™s broken again.

At approx midnight on weds evening/thurs morning my router showed a red light for incoming net (donā€™t know how long it was out for, my wife spotted it not me).

By 6am yesterday the router was receiving internet again but now we are geolocked again on apps like Channel 4, and websites like National Lottery. My wife is getting massively pissed off with these IP locks as c4 is her main tv site.

Iā€™m guessing this is related to the maintenance you announced for yesterday, so can you please sort this asap?

Oof, been seeing 4001-STREAM-GEOBLOCK on the Channel 4 app (FireTV), also in the 149.x.x.x range. Itā€™s been working fine since moving to Yayzi last month but stopped working last night on all devices.

Guessing this is My4 being stupid rather than Yayzi making any changes but itā€™s quite annoying :sweat_smile:

I wouldnā€™t be so sure, my geolocation error coincided exactly with the hardware upgrades they did on the 18th. Iā€™ve had zero response so far on this which isnā€™t great.

Just to be clear guys. The work we did had absolutely nothing to do with any IPs.

We upgraded the server hardware that was it, from what we can see. A database has not used our geofeed and has updated inaccurately. Weā€™ve been in contact with them and theyā€™ve assured us that it would be updated with their database update this week.

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Iā€™ve been on CF with another provider for over a year now and never had any of these issues, so hope its not going to be a thing when i move over to you guys early August.

Is this something that is going to happen every couple of months? Please get your stuff together. Iā€™ve had to reach out for support more times in the 7 months Iā€™ve been with Yayzi than the 10+ years I was with Sky.

How long until this will be fixed?