So what started as ‘good news we are doing an upgrade’ has now become ‘we cant offer the service youre paying for for an indefinite period of time’.
The whole thing feels like Yayzi are making it up as they go along so it would be great to get some answers.
What is actually being done, what direct benefits will customers get and what customer demand was there to do this?
Given my guess is the benefit will be hard to spot, could someone with a knowledge of the area give a view on why its being done. In there latest update I note Yayzi say ‘It will help us to grow’ whcih feels like a benefit for them not us.
Can we get some clarity on progress. Its been suggested that x people per night are migrated? How many is that? At current rates how long until everyone is migrated? How are customers being prioritised?
Once youre migrated do these issues go away? Related to that can someone with knowledge express a view as to whether the capacity constraint is due to yayzi not wanting to pay the costs for parallel running of 2 modes (ie they have ‘bought’ a capacity at the target end but reduced the source end before people have migrated)
Long term can Yayzi agree that before doing anything similar theyll ask for customer feedback in advance and be up front and honest about the impact.
We’ve put in brand new hardware, brand new peering, brand new transit.
The cap on how many customers we can migrate per night is 200, this is a CityFibre limitation, not ours.
Like most ISP’s we don’t give our customer numbers, which is why we’ve said it will take a period of a few weeks, we are also in parallel working on another solution which may allow us to migrate all remaining customers to the new network within one night (this is being tested)
Once migrated, yes these issues will absolutely 100% go away.
This is not a cost factor at all, we already have new ENNI’s set up from CityFibre running together, we have two lots of hardware running, two lots of racks, two lots of transits etc… so no cost hasn’t been a factor here, the limitations on how fast we can work aren’t a Yayzi constraint.
None of the first line describes any customer benefit.
I get you dont want to give customer numbers. In return it would be good to understand how customers are prioritised. Is it start date. Could you tell us what start month you are up to?
On the last point why is the ‘old solution’ slower than it used to be. If youre migrating there should be fewer people using it so it shouldnt have capacity constraint…
The customer benefit is you’ll have reduced latency, and better peering. Well worth the upgrade if you ask me.
All customers are prioritised, but again we don’t control which customers are moved when. That’s down to CityFibre.
No it doesn’t work like that, because we also have to move the existing ENNI’s over too. They are in LAG so dropping a 10Gb port all of a sudden naturally reduces capacity.
Just a small edit: As a business, we have to grow with demand we’re one of very few MultiGig providers in the UK, our bandwidth needs are double most ISP’s of the same size.
I for one am happy this is being done.
I was and still am getting large ping spikes, during peak hours, every night, with packet loss.
So I’m one of the customers that had demand to get something done, and I’m glad it is, even if it does mean some disruption for a few weeks. I’d be even more unhappy if nothing was done.
We are upgrading not just the network as already mentioned, but implementing our new system also, which means a much better management system overall and enhanced customer portal.
We are porting over all direct debits tomorrow to our new payment supplier Stripe as they can take card as well as direct debits, giving more options for the customer and you can vary the payment date to suit.
We are also integrating new traffic management systems, to allow use to see your service from start to finish and have more proactive options and speed up support and resolution times.
We are also launching our new website that went live just a few hours ago, as we move away from the old system, which is now full operating and taking orders into the new system as from 5pm today. We are moving fast in all areas to provide a much better service all round and a network to match not only ours, but your expectations.
Just checked and I think my address is now showing as XGS-PON enabled, I checked this a couple of days ago and the best I could get was 2gb/1gb. Or is it a new package where 2gb upload is possible?
using your new website, the availability checker can’t even find my address apparently, so I click on the if you can't find your address link & fill in all the fields and it says your not available in my area yet lol, only went on there to see if other house numbers on my postcode are still showing as XGS-PON available.
You might want to look into that as your availability checker seems to be having a few issues.
So whats the latest progress (remember you were going to get us updated with progress…) is peak shaping a few days more or weeks? What’s latest view on migration end time. What about the we could do everyone in one night idea??
