Same here in Northants (see my other thread) - the lights are on, but nobody is home (well, nobody is answering DHCP requests, at any rate!)
@Yayzi_Team can we have some update on the situation we are now over 24h
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@Yayzi_Team Me and @dimmur both have the same issue of dropouts, whats the cause, I mentioned this morning and you said you were increasing lease times and making network changes, we are owed status updates atleast.
Router logs full of this. Rebooted the box on the wall and the provided router, nothing.
Lost an entire day of work to this now and on call tonight too, this is a real impact now. Also have a house full of smart lights and devices can’t use.
Well its now been down for 24 hrs (1 day). Despite emails between myself and Yayzi it still has not been resolved. I have had broadband since it first appeared in the late 90s/2000 but have never been without it for a full day.
Have just come back online in Northants. 
Edit: False alarm, dropped again…
We’re all fighting over IP’s it seems… Taking turns losing our lease and then grabbing someone elses?
What is the support email for Yayzi?
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I’ve not even been fortunate enough to get an IP at all since before midnight yesterday lol
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Definitely not fighting over IPs guys, but we believe the leases are dropping the information you have all provided has been hugely helpful
I use pfsense and get drops every few minutes but when rebooted i have internet back straight away for few minutes
Is there any chance this is getting fixed today? 24h out, working from home …
Yes absolutely! We’re still working on it
@Yayzi_Team
Is anyone still is the exact situation they were in when this started? I am.
I still have zero connection on the line
I get a 74.* WAN address then it just drops it completely.
I have no intermittent connection.
I have tried factory resetting the ONT. - nothing changes
I have moved the wan connection on my UDM Pro - nothing changes
I have replaced the UDM Pro with the ISP router you have provided and factory reset them both - nothing changes (Red Light on ISP router)
Can you please PM me as this account is not the same customer email I’m signed up with, I did log a ticket via https://support.yayzi.co.uk/portal/en/newticket But still have not received any acknowledgement.
Thanks.
Does that mean that it’s a DHCP issue?
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Would be helpful to get a state of play update. Sounds like there are 2 issues, a set of customers who cant get online at all and some who are have geolocation issues. (I have the second with a 79. IP address). Clearly the first is more important but would be good to get a view on where things are.
I am 25 hours now, and am quite annoyed, WhatsApp goes unanswered as do tickets.
If they cannot fix their issues they should have cityfibre move us to a different provider
Intermittently I get the 79.* address pop up on the UDMP, but there is not route on it and the for the first time I’m glad I kept VM as my backup till the contract ends.
I’d also like an update on where we are. Mine has seemingly been up and down through the day looking at when the alarm has failed over to 4g. Until 13.45 when it went down and stayed down.
Seems to be getting a 154.56.236.x address at the moment, but no connectivity
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I replied to you in WhatsApp at 19:14 we are trying to keep communications to one place at the moment, so it doesn’t cause delays in getting answers to people.
While I completely understand what you’re saying. This is not something that would concern CityFibre. We had an issue with our transit provider which accelerated our plans to migrate thousands of customers to a new network in less than 24 hours, out of those we have around 60 still offline, that we’re currently working on as priority one.
Then we will sort the DHCP issue out and the geolocation is already in motion. I know it may not seem like it but we are handling this.
I have made sure 24/7 resources are available for customers to get updates from.
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