My service has gone down

Help and support
516

So ive spoke to Disney + via online chat and have it sorted they just asked for your ip and some security questions and all is sorted, simple folks

1 Like
517

I have got internet back by reseting my hub, but it has switched to a Dynamic ip when i had a static ip before any way of getting it back?

518

Hi Gary,

Still a static address, but will be a different IP - This will not change.

519

Anyone who is still down now, please factory reset your router and let me know if you come back online.

520

Any idea why my laptop won’t let me connect my VPN to the Wi-Fi???

1 Like
521

My laptop wouldnt even do a speed test even ethernet directed
Ive had issues with ranges and wifi dropping ive even ordered a new router with extenders on see if that works better.
If not id be cancelling my broadband im on a rolling 1 month contract.
No issues with sky broadband just lack of speeds of 40mbps wished i stayed and got rid of sky tv.

522

Mines dropped again. Back to no IP address.

523

Have factory reset but it says dynamic ip and static is blank when selecting.

524

My Connection is still down. I’m not getting any arp response from the gateway.

FW2 # diagnose sniffer packet Yayzi-CF
interfaces=[Yayzi-CF]
filters=[none]
0.323642 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328355 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328388 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328402 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328415 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328427 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328440 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328453 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328465 arp who-has 79.135.100.1 tell 79.135.100.XXX
0.328477 arp who-has 79.135.100.1 tell 79.135.100.XXX
525

Dynamic IP and VLAN 911 are the only options needing to be selected :slight_smile:

526

keeps connecting and disconnecting will need to reconfigure static IP also since its back to dynamic.

527

M

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y speed is very low. I pay for a 1 Gig Pro package. Its well below guaranteed speed.

528

Rebooted the UDM Pro remotely and I have a connection again. I’ll monitor how stable it is and feedback.

529

Need a static ip has cod keeps crashing.

530

any answers @Yayzi_Team

531

Done another router reset since my connection dropped around 40 minutes ago, but no luck. Managed around 5.5 hours of uptime before it went, nothing in the logs suggesting what happened.

532

You have a Static IP, its assigned via DHCP (our auth method)

533

If you had your settings set as Static, you’ll need to go back to Dynamic IP and VLAN 911.

534

Still nothing after resetting…

1 Like
535

Lucky u are you directed to the router ethernet cable i cannot even get a speed test direct to router.
Fault with network internet.