My service has gone down

Both! What do you mean by assigned as I’ve been promised that DD’s won’t be taken (and then are) and credits to my bank (which haven’t happened even after providing requested details!

Still showing on a 185. IP atm so assuming the static hasn’t been sorted yet based on previous posts?

It’s currently in the queue now, so it should drop at some point for a few mins and then when you come back on you’ll be on a static.

Apologies for that, I can see the credit has been added to your account and not via the bank. Will get that refunded to your bank as requested.

Hello, ive been online and had not too many problems since the outage last weeks. However the last few days ive been losing connection to video streaming services and at the very same time losing connection in games via my Xbox ( I have all Ports forwarded btw). Windows 11 stays connected via the network icon and does not go offline. Router also shows no disconnects or resets? My pings and DL speed are fine however, im just having these strange disconnects when gaming and watching online videos streaming last few days. Could you look on your end please and see if there are any problems please.

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Taking a look at this for you :slightly_smiling_face:

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Thank you

Ive just seen i have a firmware update for my router, would number 1 be the issue im having possibly?

ASUS TUF-AX4200 Firmware version 3.0.0.4.388_33147

Version 3.0.0.4.388_33147

39.19 MB

2024/03/14

Bug fixes and functionality modifications:

  1. Resolved IPTV interruptions during extended use.
  2. Addressed Guest Network performance issues with active IPTV.
  3. Fixed potential Aura RGB crash.
  4. Added eXtra Long Range support for enhanced connectivity.
  5. Rectified potential IPV6-related crashes.
  6. Improved roaming efficiency for AiMesh nodes under weak signals.
  7. Addressed router crashes during WireGuard setup.
  8. Fixed abnormal activation status in the Gear Accelerator function UI
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All ports forwarded?! Please tell me you didn’t DMZ an Xbox as obviously you would just enable upnp and not try and port forward everything. Simple way to test if this is a Yayzi issue or a your end issue is if it does the same using the Yayzi supplied router?

UDP and TCP Network ports used by the Xbox network on the Xbox console | Xbox Support

The router has been solid since connected with Yayzi, last few days this issues have occurred, everything else has been a solid 100% connection, very happy with the service im getting

How long does this shipping take? 8 days and still waiting.