Hi @Yayzi_Team
I have no internet this morning too.
I have my own router and it is set to DHCP and vlan 911. Ive rebooted it a few times without success.
I have tried the router you sent me and it wont power on. I dont have a spare power supply for it.
I’ve rebooted the ont no change.
I connected my mac straight to the ont and assigned a vlan tag and still no success.
The ont lights are all green.
EDIT: Back online now with no further troubleshooting my side.
Morning,
Another person here with no connection since the change. All my settings are correct.
Is there a solution yet?
I work from home and I’m having to use my phones hotspot. It’s not acceptable to have an outage for this amount of time.
Paul.
Hi Paul,
We do have a solution that we are going to try today.
There was about 10 customers out of thousands that didn’t come back online. That’s admittedly left us baffled.
I agree this amount of downtime is not acceptable at all, and I do apologise for that.
A good test, We’ve got a power cut at home so see what happens when it returns in 6 hours time 
Guys, I are sorted with manual settings :-] we are back online :-]
Where did you get the manual settings from?
The Yayzi provided me with them.
Drop us an email 
Power restored and the same IP 