No internet since this morning

Hi @Yayzi_Team
I have no internet this morning too.
I have my own router and it is set to DHCP and vlan 911. Ive rebooted it a few times without success.
I have tried the router you sent me and it wont power on. I dont have a spare power supply for it.
I’ve rebooted the ont no change.
I connected my mac straight to the ont and assigned a vlan tag and still no success.

The ont lights are all green.

EDIT: Back online now with no further troubleshooting my side.

Morning,

Another person here with no connection since the change. All my settings are correct.

Is there a solution yet?

I work from home and I’m having to use my phones hotspot. It’s not acceptable to have an outage for this amount of time.

Paul.

Hi Paul,

We do have a solution that we are going to try today.

There was about 10 customers out of thousands that didn’t come back online. That’s admittedly left us baffled.

I agree this amount of downtime is not acceptable at all, and I do apologise for that.

A good test, We’ve got a power cut at home so see what happens when it returns in 6 hours time :slightly_smiling_face:

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Guys, I are sorted with manual settings :-] we are back online :-]

Where did you get the manual settings from?

The Yayzi provided me with them.

Drop us an email :slight_smile:

Power restored and the same IP :+1:

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