No service. How long does it take?

Hi

I am new here.
I was supposed to go live with my Fibre 1Gb Pro today 2 Nov 2023, Cityfibre sent and Sms confirming 0800 to 1300 yesterday

The ONT has 4 lights but routers not getting IP and shows as offline.

you’ll be lucky to get a reply. I’ve been waiting a month.
When they do reply they’ll say they’ve replied many time and are waiting for a response from you (which will be a lie).

At least CityFibre showed up and did their bit… I waited all day and got sweet fuck all…

Hey guys,

We’re aware of an issue affecting customers who’ve had an install done today, we expect this to be resolved tomorrow and all connections will be active.

We’re sorry for any inconvenience this has caused.

Thanks,
Yayzi Support Team

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Still nothing, do you know when it will be fixed?

Still nothing, do you know when it will be fixed?

Hey,

If you give the router a reboot, you should be good to go! Apologies for the delay.

Thanks,
Yayzi Support Team

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