I thought I’d add my poor experience here too.
Wednesday morning I started getting odd behaviour - certain sites (usually involving authentication) stopped loading e.g. ee.co.uk worked, but auth.ee.co.uk just timed out. My partnets work VPN also ceased working.
Wednesday evening I was told the following:
“We believe its due to the temporary I.P. addresses we are using during the migration, now the migration of all customers from the old network is complete, we are reassigning the addresses from the old network over to the new one and will start to assign them to customers tomorrow.
This should resolve the issue for you.”
Fast forward to Thursday afternoon… and we lose ALL internet. Router is still getting an IP address (217.180.37.xxx - the same ip I had when problems began) but no service.
And the last thing I was told by support is it’s now a CF issue…
So now as we approach the start of the third day without usuable internet access I have to question if it’s worth staying with Yayzi. Whilst things do go wrong, this whole mess is entirely self inflicted.
Oh, and to top it off I had to create a new email account to post this, because “The forum software for some reason doesn’t like hotmail addresses, you may need to use an alternative”
there’s a few of us in the same boat, we’re supposed to be provisioned across to the new network but it has failed, for some reason, but some are slowly coming back on, I’m still not online yet but have been told that CityFibre are working on the issue, and there’s promises of it being fixed today. fingers crossed it works!
Just downloaded a driver for a new piece of hardware & was getting it at over 700Mbps so it appears the cable yayzi were waiting on cf to connect appears to have been done & speeds are on the way back up or at least that’s how it appears.
Exactly the same as me! Im being told its a line fault and its CF problem now. I can see the wifi but trys to get an ip fails and connects but without internet access. Im not an expect far from it. But its clear a ip is not being assigned and the connection is live.
This doesn’t help people that cant be assigned an ip address does it?
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No, have you raised this as a ticket to Yayzi? As it looks like CityFibre need to reprovision your line there side.
yes we all have here!!! it would be the first thing to do after 3 days wouldn’t it
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This is a bit irrelevant to my post - I don’t have slow internet, I have NO internet…!
It does make me laugh saying its CF fault when the connection only went during the migration by Yayzi
Exactly!!! Funny how both are connections went the same day as well
It was in reply to Frostie36 my apologies.
There’s no path to 217.180.36.0/23, this block is not currently being advertised.
I’ve just rebooted router and ONT… still picking up a 217.180.37.x address…
I don’t even have a connection, why are we prioritising speed over those without a connection, can we please get some news that helps us with no internet, and if someone says we’re re provisioning your line again… i must have heard that for 2 days now, I’m no expert but moving a user from one line to another must be a 5 minute task, its not like the old days in an exchange where you had to physically move the wires. oh and the status page says nothing new about those without connection.
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We aren’t! Different teams for different issues.
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I Understand, I’m just getting a bit impatient 
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Please can I have an update on my connection @Yayzi_Team ?
Thanks
No updates from CF yet - we asked for an update about 35 mins ago.
