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63

Are you using a Mac or a PC? Can you check the link speed of your ethernet connection when you connect your laptop to the router?

Did you also connect your custom router directly to the ONT and take out the Yayzi router from the middle in the end as well?

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That seems absolutely awful - even for gigabit

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Honestly, that may be a little complex - heck - I struggled to find the option to setup the VLAN on the Mac this morning!

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No, what I’m saying is that @Traveller previously had his router’s WAN port connected to the Yayzi router LAN port which was in turn connected to the ONT.

So one too many routers in the mix. The suggestion was to connect the custom router directly to the ONT and just take the Yayzi router out of the equation.

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Hi @Arthanex

  • I used a Dell laptop.
  • My router (TPLINK BE550) is connected directly to ONT with Cat8. From its 2.5Gbps ports to a laptop with Cat6A. I don’t use Yayzi Router.

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@L0rdVerga yes m8, it sucks. I have a 1.2 Gbps package.

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No m8, I have never used Yayzi router. I asked them that I’ll use my own router and they did not send it to me when I switch to Yayzi.

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  1. This looks intersting in terms of mess. On a mobile device you’ve managed to get faster speeds than on a laptop via cable :slight_smile: to eventually reach 900Mbps dl speed :slight_smile:

Well, if I were in your position. I would

  1. Try to google how to set VLAN 911 on your laptop network card. If successfull, then I would remove the TPlink router and connect the laptop directly to ONT with the vlan and DHCP enabled on the network card. Then test the speeds again.

  2. If possible see if you can get another laptop + network cable, to do more tests.

  3. Dependant on the results of from point 1. I would be also considering to order some temporary router to do further tests. However here it might be more tricky, as I like Asus routers, but after migration some people apparently experience some slowdonws on Auss routers. Once finished the tests here, I would send the router back.

The goal is to find the exact point that causes the issue with the maximum cerntainty possible and speed up the troubleshooting. Whether it’s the internet line or the hardware. At the same time I would already pass the current test results to Yayzi to see if they can also find anything new or help.

This is what I would do…

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Hi m8,
internet is unstable so sometime I get fast WiFi speeds and sometimes very low. The problem is that I should not get unstable low speeds on wired tests. I added all these additional information to my open case on Yayzi portal. They said network team will check it out.
That 945 Mbps is upload data on laptop (wired).

  1. I’ll check how to set VLAN 911 on my laptop network card.i did not know if I can check speeds directly from ONT.
  2. I don’t have a chance to find another laptop but I tried many patch cables. It is the same.
  3. I was gonna order a router to create a mesh system with Ethernet backbone. I can try that as well. Maybe Yayzi has a spare one to send me in order to investigate the issue further.
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Mesh=Extension of your current WIFI network.
If you already experience the issue, extending the network with mesh will result in no changes to the issue.

You rather would like to go the opposite direction, try reducing the amount of devices to minimum and test each device separately (for instance by changing it).
That’s why point 1. to me make more sense, rather than adding the mesh.

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@Dziros actually what I meant was I bought another router to create a mesh. So before creating a mesh, I can replace my BE550 with that router to see if the issue is with router itself. That’s what I meant.
I’ll try every suggestions you said one by one.

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@Dziros @Arthanex @Yayzi_Team
hi there,

  • I bought brand new CAT8, 6A cables
  • I received Tp Link AE1500
  • I checked the speeds via Tp-Link BE550 and then AE1500. It is the same.
  • I believe problem is on Yayzi because I can reach up to 900 Mbps upload speeds but download speeds on wired connections are below 600 Mbps. They are also very unstable. I checked those speeds almost back to back.

Ps: only thing I could not do is to connect laptop directly to ONT.

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We will take a look at this for you, but we won’t risk doing anything just yet, we wouldn’t want to leave you without any internet over Christmas and New Year :slightly_smiling_face:

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@Yayzi_Team Thanks. I have an open case ID atm. Liam responded on 23 Dec and he said “This is being look at as a matter of urgency by our network team.” I hope it’s solved soon. Thanks much.

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@Yayzi_Team this looks like the same issue as I’ve been experiencing, albeit on the 1.2Gig package - i.e. speed tests showing ~500Mbps below expected?

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@mikekilley Keep me updated m8 with the results. We might have similar issues.

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Hi @Traveller

If you changed the router (and not daisy chained), then good job for doing this test. This information is helpful.

If I were you, ideally, I would somehow organize any temporary different device (laptop, pc from Amazon and send it back afterwards, or ask a friend to come with a laptop) and run a test via cable (it works plug and play, no setup needed). Here it’s important that this device will not be connected simultaneously via WIFI, but only via network cable.

Because you’ve tried another router, I wouldn’t put too much focus on this test if you somehow manage to test the connection via network cable.

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Thanks much.