Service down 08/12/2023

No connection since 10:14.

Prior to the current 45 minutes of downtime (and ongoing), I’ve had absolutely horrendous service of downtime, significant packet loss and increased latency since Thurs/Fri and I’ve had a lovely Iranian-tagged IP despite taking out a plan specifically for the static IP.

You’re going to be crediting your customers for the days in which we haven’t received our minimum speeds quoted on your site, correct?

I’m just glad I’ve got a failover connection because this has been managed absolutely horrendously. I appreciate you’re upgrading the network and all but this migration evidently hasn’t gone to plan.

Currently having the fun of dealing with support for certain services to whitelist my new IP, only to then have to go through this mess again when my static ip is reassigned.

Even better is that this is happening over a weekend when people are at home and using their connection.

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