I agree with everything Drop has said, my main thing that I would hope Yayzi can take away is about communications and issuing of updates in a timely fashion, don’t contradict and most importantly can be understood by us ‘laymen’.
Even at 200/200 Yayzi is still a better service than I have had previously, although I am gonig to wait before trying to download ARK 
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I get your points but a few things
They are not advertising as effectively a beta testing start up. They advertise as a fully operational reliable service. I’m not sure you can be both. I get some people want a service where there are constant upgrades etc but you need to be explicit. This is made worse by the fact that it’s an 18 month minimum term so you don’t get to choose.
I’ve worked all my life in IT and this appears to be an organisation led by tech engineers. That is in some ways good but it has 3 impacts which you can see here.
The technical team actively want to do upgrades, keep changing things because that motivates them. There needs to be an equal voice of the customer constantly asking ‘Why?’
Tech teams are inherently optimistic and happy path. They assume it will go ok if they are left to it.
And related to that, technical teams want to get going and fix problems ax they come up. It feels likely here that when they started no one thought they’d need to do traffic shaping (again I’m assuming they are being transparent). You’ll also notice talk about an alternative all in one night properly cess that they didn’t consider when they got started.
Internet is now almost on a par with electricity supply in terms of importance to a household. I think internet providers probably need to manage their service with the same rigour (or be really clear that this is a growing/experimental solution)
Except, no it isn’t. It’s a 1 month minimum term, depending on what you chose at sign up, If you took advantage of the widely advertised Reddit offer, they offered you a 1 month contract at the 18 month price
Granted, they don’t advertise it on the website or anything, just on the CityFibre subreddit, which the technical people on cityfibre based connections would likely read anyway
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Not sure this is the damning point you think it is… Slightly reinforces the view that Yayzi is broadband for a small niche set of customers…
I get your point, I think you are correct with the tech team analogy.
I don’t personally see this as experimental with this upgrade in particular, as there have been more ping fluctuations etc at peak times that would only get worse. Something that this in part will strive to resolve.
I do agree with you though that the planning has been poor. It should’ve been handled better, I’m sure Yayzi would also agree.
Again I can only speak from my experience and knowledge, I know that the people at Yayzi won’t be taking this lightly.
It doesn’t change the fact that customers are paying for a service, I would strongly advise you send them an email, as I mentioned, this forum is great for openness but Yayzi can’t help you directly unless you send them an email.
I’m not an advocate for Yayzi, if it does sound that way then I apologise. I just try to be devil’s advocate, perhaps summarising what I’ve seen whilst lurking.
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I think my frustration comes from the fact I’d love people to use smaller suppliers generally. But one thing stopping them is they don’t know what they are getting. So they stick with virgin media or whatever even if it’s poor because it’s low effort for them.
Its absolutely possible to be a customer experience focussed small supplier. It’s also possible to be a tech savvy trying new things company. But I think about what an average person would feel re this service and they’d say ‘i don’t really know what’s going on but my internet goes off or slow and I don’t understand why.’
Eg. In 2 years with virgin it was expensive and the seeds were slow. But it worked all the time (for what it was)… that’s what people mostly want.
Ho hum, rant over I’m just grumpy because its another night I can’t use my geforce now service…
I too have worked in IT. Starting in 1985 with our first Novell Network. I think some people here are very unfair to the Yayzi team., who are working very hard to offer us the best service we can get. If you look at VirginMedia, for example, they have got a 2gig network in Ireland, and I asked when it would be available, no one could or would answer me. As for cost, I know Yayzi is offering excellent value for money. If you look at the pricing structure, you find all competitors are more expensive.
When I joined Yayzi, I looked at many others. None of them could offer anything near as good for the money. After reading a few negative comments, I made my mind up to try Yayzi.
So far, I have got only good things to report. Okay, my speed has dropped too, but so what? I can still work without problems.
I can understand, they can not give a fixed end date for the work. And anyone working in IT will understand that.
As for the money, I’m not complaining.
I am grateful to the team of Yayzi for working so hard for us.
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I just want to say that everything that is ever mentioned in here. Is always taken onboard on how to best do things. We are not perfect far from it.
But what these upgrades will mean, is that we are completely futureproofed. We don’t have to do any major upgrades for several years. We can easily add more transit, more peering and will have plenty of capacity, part of these upgrades are taking into account. We won’t just be a CityFibre provider. We are onboarding other partners too.
We’re a growing business, we are aware of the challenges, and I can assure you everything we do is in the best interests of you, the customer. All I can ask is that you bear with us, and I guarantee you this will be worth it.
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as long as you don’t turn in to VM, I’m in
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Also this is a public forum, anyone can read it. We don’t shy away from negatives, we try and turn them into a learning experience.
And we embrace all feedback, good or bad.
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I’m constantly amazed at people who say ‘its not working but don’t be mean to them’… getting it to work is yayzis business. We don’t need to patronise them by pretending they are doing work experience from school.
They are (I’m sure they would say) a top tech company. This experience has been miles from that. I’m sure they know it (some of their announcements feel very like ones I’ve written in the past to internal customers to say let me tell you why this being late is brilliant news!)
And as to ‘its slow but what does that matter’… speed is the number one advertised feature of their product. This is like an f1 team saying, sure we were slow but that’s not the key thing…
Yay I’ve been migrated…
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Only joking 
It’s normally me moaning on here, I thought I would sit back, sit it out whilst the migrate takes place, cross my fingers and hope it’s done in a timely manner and watch others moan their pants off for a change 
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Craig, are you feeling alright 
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In Yayzi we trust 
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Have you been drinking? 
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Wheres Craig and what have you done with him??
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Dr says I have to keep my stress levels down 
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Trust me what you’re saying is taken onboard and I can assure you what we’re doing is much needed, for you as a customer and from our standpoint as a growing business.
And we will try and provide regular updates where possible.
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Doctors say a lot of things these days ahah.
Hope all is well, nice to see you have some faith in Yayzi 
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When I was moaning before it was because nothing was being done, now I can see something is happening, I’m happy with something happening even if it does mean short-term disruption.
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