No sorry, I help them out with the community side of things 
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Iām not sure if this happens but a email would be nice for each customer so they actually know when they have been migrated over.
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Traffic shaping is still active, but after today will be between 5pm and 10pm.
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What is the Traffic shaping based on? I donāt have it, neither do the significant majority it seems
Based on ENNI
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really, mine has been awful all dayā¦
Mine at 187 up/down since yesterday morning.
I would understand a 50% drop from 2Gb but a 10x drop is simply not acceptable
It wonāt be at a 10x drop, you can expect to get around 60%+ of your advertised speeds. This was just temporary while we bring the traffic shaping in properly.
So, @Yayzi_Team tonight after 10pm you say I will be having 1380/600 speeds.
For how long this will be the case if it ever is? Will you also cut my bill by 40%?
Sorry, but I have to agree with John here, I am on the 2.3gb package, but I am only getting around 190/190
Interestingly im on the 900 mb and getting the same speed (obv its not 60% of anyones but Id be even more pd off if I was paying 50 a month)
Apologies Yayzi, so if we donāt see a speed drop does that mean we have been through the migration? Or just that our ENNI is not needing a cap as this moment in time?
to be honest, as long as the migration and other things lead to a better service, I am happy to wait it out for a few days.
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How will it be better than the service you were advertised when you signed up? What makes you think its a few days? (Genuine questions)
Iāve recently moved from another provider and even at these speeds I am having less issues. With regards to the service, whether rightly or wrongly I do not know enough about networking to disagree with what Yayzi are saying and if they say it will be a better service then I have no reason not to believe them. As for time scale, that may be more a hope on my part than anything else, but at least once it has been done I wonāt have to go through it again, or at least not for a long time (I am hoping).
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One thing that I noticed is that no one has any idea of theyāve been migrated (apart from the assumption that those not migrated are the ones with v slow speeds) Iāve yet to see anyone say āive been migrated and itās noticeably better than it was before the whole process startedāā¦
Itās 200 per day Monday to Friday. With that in mind it should be done in 2 weeks maybe 3. But if the trick Yayzi are planning to bring everyone other straight away then it should be this week
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I mean, I donāt expect every single Yayzi customer to be on the Yayzi forumā¦. It would be nice if they were, But the only people on the farm really are The technically minded people. Most people will not care as long as it works
But this is the point. People are getting a crap service and in return will get something they wonāt noticeā¦
If I may add my thoughts, been lurking in the background with this.
Yayzi have been forward thinking and made the decision to move their customers to new kit, in an attempt to be proactive so us customers donāt suffer a bad service when the old kit becomes over subscribed.
In doing this they have quickly become hamstrung by City Fibre in how quickly this can happen. Something which is out of their control.
Me personally, I signed up to Yayzi knowing they are a new company who is building up, I found it nice how open they were with mistakes they made and the lengths they go to fix it.
Now, I do understand we pay Yayzi for a service, that service has gone under the guaranteed speeds that people signed up for. I think Yayzi, want to be as open as they can, which is a good thing, though can sometimes be seen as over promising. They can only work with the timeframes theyāve been given and where CityFibre have not met those timeframes, Yayzi have been left red faced.
I do think Yayzi have some work to do on how they plan these upgrades, specifically around communicating them to ānormalā users that are not technical and just expect internet to work. Sometimes being as open as Yayzi are, can be detrimental, though with the greatest respect - I prefer them being open and I know they are constantly trying to find ways to make the situation better. I do think this could have been planned better though.
I think itās great having this forum, though our accounts are not linked to our Yayzi information, so the only way to really get support is via the support email.
Again, being truthful, there have been issues in support channels for Yayzi as well, emails not being responded to, WhatsApp support not always available.
Thereās certainly room for improvement, but to be quite frank, I like how Yayzi operate and Iām willing to work with them to make it better.
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