Hi @Yayzi_Team !
On the 5th June, via DM, you acknowledged that my previously assigned “static” IP address would be restored and apologised for the help teams lack of understanding about statics. You confirmed restoation would take 24-48hrs and that you’d drop me a message once complete.
I’ve been pretty patient, but despite chasing on and off via DM, you have provided no further response nor restored the static IP.
Is this something you can provide an update on please?
I will email them. They don’t appear to reply to DM on here, But their email Support is great.
Thanks. Initially, @Yayzi_Team was really responsive and helpful via DM, committing to a sensible resolution to the issue and apologising that the support teams understanding of static IP workings was limited.
Unfortunately, the promised fix hasnt materialised however, which is a shame.
My post in the forum was to try and prompt a response from them, should they have lost track of the DM conversion.
Looking into this for you @ItsDave my apologies!
@Yayzi_Team happy Friday! Did you get chance to progress this?
@Yayzi_Team anything?
Hi Dave, apologies yet again -_- I’ve just chased the network team up as they have been doing the statics. But seems to have missed yours. I’ve asked them to to get this done today for you, urgently.
Unfortunately, still not sorted. Its been a month since it was raised via DM.
I dont want to be unreasonable and I have no idea what your architecture is like, but is sorting out a dhcp reservation really this hard?
Raise it via email…. It’s better
I have, but the team didnt understand static IPs (as acknowledged by Yayzi on DM here). After the delay, I eventually reluctantly followed the complaints process, but received no response.
Ah. Sorry you’re having issues, I’m not defending them, but as the @Yayzi_Team said, there’s only 10 of them, my guess would be 1 network engineer
Mine was done within a few days, not sure what the issue is here.
Alas, still not sorted - despite various e-mails chasing - including to complaints.
Hi Dave, the team came back to me on this, the 154 you’re on now is static, the 149 you was on previously isnt. Are you happy with that IP or would you like to be moved to another range? The 149 is full now.
It’s really disappointing, that the IP address 149.18.87.x provided by Yayzi and confirmed to be my static is now being used by someone else. Further, it’s disappointing that Yayzi failed to respond to the complaint I submitted using your official process.
I went live (nearly) 3 months ago, and have been trying to get my static IP address sorted since then.
The response to this has been really sub-par and, sadly, would make me think twice about recommending Yayzi.
If the original can’t be assigned, please just leave me on the 154.60.94.x address, I’d prefer not to risk spending another few months trying to get it static.
How did you contact them originally as I was in the same boat as you and they sorted mine within a couple of days. I’m guessing there has been a miscommunication here on maybe both ends.
Hi Dave,
This is completely our cock up. I won’t excuse that, and I think there has been some confusion as the 149.X makes up our Dynamic Pool and we move people from there to the other ranges when a Static IP request is made - I can only apologise for this.
The IP you have now, is static and will not change.
Customers have to realise that Yayzi are a small company just starting up and have very limited employees. These things take time as Amazon employed 21 staff workers when first starting. I know it’s frustrating as It happened to me when first joined. I know the Yayzi team will get bigger/better😀
@ItsDave what range was your original one in?
I don’t believe that’s a static IP. I used to have that address and then I was moved to a different range. I believe it’s 141.11.201.* or 154.60.95.* (as per yayzi’s comment too).