Had another job to attend. Can’t think why plugging an ISP back in would be a lower priority eh…
2 Likes
It was planned, we’re unsure of the exact reason for the delay. We’re awaiting that information.
1 Like
It all seems very odd - not just a delay but a 2 day delay - either CF have something on fire or someone is not being entirely honest here.
The old hardware wasn’t ours. It was rented, in order for us to be able to keep adding capacity to the network and also expand to be able to offer other partners such as Freedom Fibre, Full Fibre and MS3 it was paramount that we do this on our own hardware.
It also means that we can make changes and add capacity without any downtime at all.
Cost saving isn’t the aim here. It costs us more to run our own network at this point 
6 Likes
It’s likey related to a major outage, that’s the only reason we would expect an engineer to be taken from the job.
It serves us absolutely no purpose to not be honest, we’d just gain more tickets and more complaints. Which is really not something we’d want.
3 Likes
Thanks for explaining. No wonder you want to upgrade!
A major outage - does anyone have any details of CF experiencing a major outage?
It’s a very specific delay - 2 days - must be an absolutely enormous outage…
There’s been a distinct lack of accurate information throughout - it’s hard to believe you when you’ve told us so many things that have proven to be false during this process.
It would have been something on their own internals, or on the business side (CityFibre is our provider, as we are yours) different engineers.
The engineers who do your install are not the same engineer that would attend a datacenter.
I understand being cynical, but again is serves no purpose to not give the correct information we have available at the time we give it.
Also the two days is because the engineer has to be rebooked, which is what has been done.
1 Like
Any ideas when the fixed IPs will be sorted please?
We’re working through them, there is a few thousand to get through
Doesn’t seem like that would need any engineer to fix, just turn everything off and on again… 
3 Likes
Probably Yayzi customers…
Surely since this was booked in and it’s having an enormous impact on all your customers CF have given you some proper detail on why the booked in engineer is no longer available and won’t be for two days?
We will get that information, but I don’t have this information right now.
Once I do have it I am more than happy to share it.
1 Like
Ive just reread this announcement
So all they are saying here is the cable will allow the potential for speed increases. Then weve got vague phrases “Following this”(When?), “further work”(How Much?) “gradually optimising” (What does this mean?)
Just calling out that I wouldnt read this as it will all be ok on Friday
1 Like
Once the cable is in, and we have “completion certicates” speed will be increased the same day, hour by hour.
2 Likes
and the speeds will be back to normal by end of day Friday?
Specifically “unlock the potential”.
Semantics, but the implication is that they can release/unleash the existing capacity for greater speed in the network, rather than “potentially things may get faster”.
1 Like
When the cable is plugged in: do you expect any drop in connection?