I am seeing long load times on apple.com pages, whereas Google pages are fast. Likewise Amazon Prime streaming is absolutely fine, but for the last 2 days Apple TV has really struggled, both loading images in menus and streaming. At 8pm yesterday streaming stopping working altogether, whereas today it works but it takes ages to start.
I had been using Cloudflare DNS (1.1.1.3) but switched over to Google (8.8.8.8) however this hasn’t resolved the issues.
I thought it might be Cloudflare CDNs but their service pages don’t report any issues.
are there backbone capacity issues in Cloudflare or Akamai or something? Or are issues coming from within Yayzi connectivity to these?
I’m not a network expert (no more than most but not anywhere near enough to be an expert) so I’m willing to trying out some tests if you can help point me in the direction of tools I can use to try things out.
Finally worth mentioning I’ve done basic speed tests and connection is fine - continually fast as ever - so I’ve either got a networking issue from my house (I use my own UniFi gateway with the tplink as a modem only) or my chosen DNS, or my IP being seen in the wrong country, or (I suspect) backbone issues not necessarily on Yayzis network but affected because of backbone issues I don’t really understand how to diagnose.
That’s interesting as we have been having issues with Sky Stream recently and some issues with social media platforms (Facebook and Instagram videos or reels).
I have tried all manner of things, but do note that switching over to my Lebara (Vodaphone) 4G backup the problems resolve.
I rebooted the UCG-Max and Fibre box today, but now other issues have arisen - max connection speeds are down to 200Mbps both directions now.
Wife is also reporting that some sites are loading images very slowly - and sometimes not at all - her latest complaint was about the Ikea app.
So maybe mzstatic is a problem for Apple to resolve? No idea but I suspect there’s some weird routing issue that is sending the traffic via the moon or something (like I said I know enough to be able to jump to wrong conclusions but nowhere near enough to be able to figure out whats going on)
Open powershell or command prompt on your computer and type tracert apple.com
See which route its taking. Does the apple.com website load in a reasonable time?
really slow, pings don’ts show the delays between each line:
tracert apple.com
Tracing route to apple.com [17.253.144.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.0.1
3 3 ms 3 ms 3 ms 154.60.95.1
4 3 ms 4 ms 3 ms te0-1-0-3-4.ccr22.lon01.atlas.cogentco.com [149.14.145.41]
5 * 3 ms 3 ms globalcrossing.dfw03.atlas.cogentco.com [154.54.14.18]
6 * * * Request timed out.
7 3 ms 3 ms 2 ms xe-0-2-0.cr1.lhr1.uk.nlayer.net [217.163.45.122]
8 3 ms 3 ms 3 ms applejava.apple.com [17.253.144.10]
Trace complete.
I don’t THINK so but might have it all configured wrong.
I’ve a Unifi UDM security gateway that everything is connected to, this connect to the TPlink route which is supposed to be acting (only) as a modem. Maybe its configured wrong but has been working fine for months.
tracert -d apple.com
Tracing route to apple.com [17.253.144.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.0.1
3 4 ms 3 ms 4 ms 154.60.95.1
4 3 ms 3 ms 3 ms 149.14.145.41
5 * 154.60.95.221 reports: Destination host unreachable.
Trace complete.
What ip range are you on? Only need first two octets 123.456.x.x
I didn’t think moving routers around would fix this specific issue you are seeing if every other domain/streaming service works fine. Although its better not to double nat where possible.
