When does the CGNAT IP move to a static IP?

Help and support
21

@Yayzi_Team please see the picture below. This is what it looks at the back of my ONT.

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22

Thansk for that, that is a 1Gb ONT - To looks like the engineers have installed the wrong one, drop me a DM here with your full name and address :slight_smile:

24

Hi, It seems I can’t find the way to direct message you. Could you please find my information from your system.
Removed name

25

Got it. we’ll get an engineer sorted to fit the correct ONT

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26

I hope mine isn’t a 1gb ONT box as only got installed today and not had time to setup router. I paid/got the 2.5gb broadband so god knows why they would install 1gb ONT

27

On my install I nearly fell foul of the “We always install this ONT” thing; they installed a 1Gig ONT (which fortunately wouldn’t sync) and then said “We always install this one, your job sheet says we need to install a different type that isn’t meant to be used in your area and we didn’t look, but we’ll go and get one now and install it beacuse that’s what the job sheet says” et voila, it worked. (Weird, that!)

Sometimes you just can’t fix employees (CF, in this case) operating on autopilot!

28

I did ask the installer when they turned up to install and assured me that it was indeed the 2.5gb one. I highly doubt it is though was it easy enough to remove from wall to check?

29

When the installers turned up at mine they were a little surprised to find that they had no cabling to do, we’d been with another City Fibre provider for the last year and half and were just switching over. But… they didn’t have the 2.5Gig ONT on their van. And none of the installers within a ~50 mile radius had one either. So they had to just sit in their van all morning until someone from Swindon (50+ miles by road) could deliver it… In time, they’ll be more prepared hopefully.

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31

Just a gentle tug upward (ahem) and it should come off - be careful of the fibre side, though, they’re (relatively!) fragile and if yours is like mine there’s very little free cable.

32

Ok I will install router tomorrow and try wired connection. Dont really feel comfortable pulling it off wall

33

It’s literally just sitting on two screws and slides up, its very easy. Not sure what the Newcastle side got if thats where you are, but Washington is getting Nokia’s by the look of it, 10Gb capable, but im not getting more than 1Gb even though its syncing at 2.5Gb to the ONT.

34

I will have a try tomorrow

35

We’ve been slowly working through upgrading existing customers to the 1.2Gbps line profile. I believe yours is supposed to happen over night, so you may get a dropout for a couple hours, but then you should be able to get 1.2Gbps :slightly_smiling_face:

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36

If I get a ONT (2.5Gb) device and connect with the optical fiber cable, will it work or the new device needs to be configured and authenticated by CityFiber?

37

It has to be changed by CityFibre and the ONT provisioned on their end

38

@Yayzi_Team how long is the waiting time to change my ONT? and till then why should I pay for 2Gig line while getting actually 1Gig ?

39

We’ve raised it with CityFibre as a fault, so you can expect someone out on Monday and obviously you won’t be charged for 2Gig line when you’re not getting that right now.

Our accounts team would amend that for you.

2 Likes
40

Do the 1.2gb get a free upgrade to 2.5? :grin:

41

Just pulled greater than gigabit speedtest :heart_eyes:

42

@Yayzi_Team , just wanted to update you. nobody from CityFiber turnned up at my doorstep today!