As stated by them, it will get better. It was better.
Heres an alternative option. If a residential connection doesn’t fit the bill
You have a leg to stand on then.
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Virgin actually state ‘Lightning fast’ when the fastest they do (on HFC, which is most areas) is 1gb/s by 115mb/s up
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Stop chugging the Coolaid, buddy.
UK contracts don’t supersede Common Law. T&C’s are rarely worth the paper they are written on, and you are not even interpreting them correctly.
Yayzi aren’t a bunch of vulnerable children, they don’t need you defending their honour at every opportunity.
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Remote working and running a business from home on a residential connection are two completely different things
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@ChrisTok and others,
I want to address the points being raised about Section 7.2 and the argument that working from home inherently requires accepting subpar service or always having a backup plan.
Section 7.2 states that Yayzi doesn’t guarantee uninterrupted service. This is common language across broadband providers and typically applies to short outages for maintenance, network upgrades, or unexpected faults. However, there’s a significant difference between not guaranteeing uninterrupted service and failing to provide a usable service for an extended period due to a mismanaged migration. When a customer experiences days—nearly a week in this case—of their connection being reduced to <2Mbps on a 2.5Gbps plan, that goes beyond the scope of what Section 7.2 is meant to cover.
To put this into perspective, I’ve been using broadband services since the early days of ADSL in 2001/2002, and I’ve never experienced anything like this level of disruption with any provider. Migrations and maintenance are standard parts of broadband operations, but they should be managed to minimize customer impact. Other providers manage to schedule these operations more efficiently, and customers shouldn’t have to lower their expectations simply because they’ve chosen a residential connection.
In my line of work, I’ve personally been involved in migrating thousands of customers at a time between platforms. While challenges can and do arise, I’ve never left customers in the kind of prolonged, barely usable state we’re experiencing now. Effective planning and communication are key to ensuring that migrations don’t have this kind of impact on end users.
On the point of having a contingency, it’s true that mobile broadband is a common backup. I personally have one. However, not everyone has this option due to their location. For example, I live in the middle of a city yet still in a mobile signal dead zone. It’s easy to suggest that people “just get a SIM card,” but for some of us, that’s not feasible. This highlights why a reliable primary connection is so critical, and why customers are justifiably frustrated when it isn’t delivered.
Finally, the argument that working from home inherently requires a business connection doesn’t align with modern realities. Many employers expect remote work and rely on employees having sufficient residential broadband for day-to-day operations. The idea that residential users should invest significantly more for a business-grade connection or accept severe disruptions without question doesn’t reflect the way broadband is marketed or consumed today.
The frustration here isn’t about expecting perfection; it’s about expecting reasonable reliability and communication, especially during planned disruptions. Yayzi’s handling of this migration has understandably left many customers dissatisfied, and that’s the real issue at hand.
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I’m off sick this week, you basement dwelling moron.
Of course I have a backup plan, I’m not completely irresponsible.
The point, that you are too love-blind for Yayzi to see, is that there isa big difference between having a temporary contingency for a few hours, and something for multiple days.
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No promise of faultless or Uninterrupted internet service. And in fact you still have service. So I don’t know what to tell you pal. At the end of today service is restored.
No need to get personal, we are all grown adults here. I"m glad you’ve contingency/backup in place. What’s your issue then?
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VM is generally fibre to the pit in most areas, it’s the ‘bomb’ where it goes from fibre to HFC, but in other franchises it’s only to the cabinet from memory, or at least it was in my time. LG and the Huff’s before them spent a lot of time and money standardising and consolidating things from the old franchise areas. The term ‘Lightening Fast’ is related to the majority of the network being fibre, not the speed, and just the last leg being copper. I mean even when it is full fibre, you’re still stuck with RFoG for years yet till they push everyone to IP for all services, but it’s a start.
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I don’t really have one at this stage. I’m just trying to fight the good fight. Or maybe I’m the baddies now?
Nice to point out perhaps Lee, but just to make you aware Vodafone won’t install their dedicated leased line service at a residential address under a residential contract. Its business only.
But there are reasonably priced providers who can do residential services with a reasonable SLA, AND service credits in the event of any issues. Our 1Gbps/115Mbps FTTP service based on BT Wholesale’s backend product at £70 per month is just one example, but people these days don’t want to pay more than they can comfortably afford and really don’t expect their 2Gbps residential internet service to only give them 2Mbps during their work from home days!
And FYI, not everyone is in a decent 4G or 5G mobile signal area so mobile sim backup isn’t always a solution, especially considering the shut-off of the majority of the older 3G networks now.
All migration works aside, and regardless of whether this is a Yayzi issue or a Cityfibre applied speed restriction across the network, Yayzi should really have planned this better and where necessary slowed their migration process once they realised people were being reduced to 1% of the speed they were actually paying for. This is just bad planning surely.
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I don’t have an issue but posts of people claiming compensation for their customers losing money, and having bad connections for WFM, you’ve taken the time to cover “what if”. I can’t download my Linux isos anymore either and watch them in HD VR! But I can also use my hotspot and still use my computer perfectly fine, as can you. I love dadbox.
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I agree, could have been planned better but it’s started and it’s got to be dealt with at this point. I’d rather have 3 days of shit service rather than a week or more of shit service, wouldn’t you?
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Fully agree, but my contingency plan has been working on a hotspot at my local coffee shop. Whilst I’m happy doing so, my caffeine intake is now in danger of giving me the shakes…
Personally, just looking forward to them bringing the new service online later, and once the pain is gone that I’ll consider the pain of the past week to have been worth it…
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People that genuinely expect compensation will be disappointed.
One good thing that has come from the past few weeks has been watching live TV. The kids got over the lack of Netflix very quickly and have been enjoying watching CBeebies. Not having the same show on repeat has been a blessing, and they’ve got bored quicker and played with their actual toys.
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Every cloud sir, every cloud!
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Absolutely - this is the reality.
Whilst people may be able to use all the points I raised above as an argument to exit their contracts early and switch to another provider. When it comes to compensation - not a chance in hell.
Have also had the joy of watching my kids embrace the non-digital world the past week, and share your sentiments in this regard. Seriously considering having router-scheduled outages to continue this trend…
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Mine just went around their mates where they have ‘proper Internet’!!
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Well I have to disagree slightly Elvenwood as I’ve already been informed that ‘Yes, It’s only fair to refund for the days you’ve not been able to use the service’ in general communication with Yayzi, albeit this only being around £10.
Am waiting until normal service is resumed before raising an official complaint along those lines however so we will see.