Yayzi … Bruva’ what are you doing

Considering CF have mainly rolled out to high density city/towns so far. I’d be suprised to not be able to get a 4G signal that is able to facilitate typical remote work on ANY of the UK operators (key word is typical) OneDrive, Teams, logging into portals, cloning a repo from Github etc.

Yes well aware roll outs have begun in more rural areas that may not have signal
levels adequate for 4G for remote work.

I’m in a fairly built up area of Leicester, but my 4 and 5g signal is pants no matter the network. It definitely wouldn’t facilitate working from home and taking part in Teams calls etc.

Which postcode out of interest? Ive just moved from Le18, perfectly fine

And you’ve tested every provider. Interesting.

Hardly difficult, there’s only 4, soon to be 3

EE, 02, Three, Voda currently

After the merger it’ll be O2, EE, VodaThree or whatever they gonna call it

Still stands. Asking if all 4 have been tested.

Yes they have all been tested, interestingly. I was previously on EE. My partner is on O2. I am now on Three and my daughter is on Vodafone. All give poor signal indoors.

Cool

At this point they should just preemptively rebrand the whole thing Six; because by the time everything’s sorted that’s probably what we’ll be up to :grin:

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Hope this is a good reply @3TechnologyLtd
Been replying for 15 minutes :grimacing:

Don’t want to cause an argument here Lee but indoors is noticably worse vs outdoors for 4G/5G service and I’m hoping you aren’t suggesting a good backup solution to Yayzi is to work from outside your house?

For reference I didn’t mention poor 4G speeds just to rebuke your suggestion of a mobile sim as a backup - for some ppl this just isn’t practical or possible and online coverage checkers don’t tell the whole story around mobile frequency propogation. And I’m guessing you aren’t suggesting people go to the cost of installing an external antenna on their house so they can have a workable 4G sim backup in the event their home broadband provider decides to bork up their connectivity for a week?!

Luckily I work in the IT industry so have had the benefit of having access to sims from ALL the main providers and in fact run at least 3 of them on a daily basis (Voda, O2, EE), so all my comments are based on real world experience, not just to dispute claims on a forum.

FYI, right now -

Vodafone:

EE:

O2:
Only connects on 2G (calls only) so unable to even run a data test.

For my work from home solution this week I’ve just brought our loan starlink dish home from the office [we keep one spare for client redundancy in the event of an extended outage on any of the leased lines we sell], but at £75 per month this isn’t really a workable or cost effective solution for anyone who doesn’t have easy access to spare comms technology; so not something I would suggest people consider for a backup for their home internet service.

All told, its therefore not always as easy as your think to have a cost effective backup, hence people rely on the broadband via physical wires into the property. They can live with an outage for a few hours or even a day or so, especially if its localised and something tangable like a broken cable that they have an appointment to fix, but ongoing bad service for a week with varying degrees of excuse on this forum ‘its Cityfibre’s fault’, ‘its a 250Mbps temp limit causing your 2Mbps’, ‘iranian IP’s are proving problematic causing your websites not to load’, ‘it will be sorted by end of play Wednesday’, simply come across as reactive, unprofessional, and more importantly discourteous, especially as official emails received during the week report ‘good news, ahead of schedule’, ‘exciting news’, ‘better speeds’, and ‘over the next few days there may be some slight speed bumps but for just a few minutes at a time’.

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Took me a while to copy/paste the images from my phone haha.

Not going to read all of that. Got to “I work in IT” and stopped, but best of luck with your complaint :+1:

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You should take the time to read it… You might learn something.

Been in IT almost 20 years lad. Dont need to learn anything from some randomer on the internet. I said I’d be suprised, not that it would definitely work :clown_face:

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Lee is such a troll, totally baiting people with his keyboard skills and “knowItAll” attitude! impressed at his talent!

You can pipe down. I said suprised. Wi-fi and celluar is complex with many factors that affect experience, even being in one side of the house to the other can have a big impact. Just because it doesn’t work for some, doesn’t mean it doesn’t work totally fine for others.

I don’t need to be told “Are you suggesting people fit external anntenas” that’s not what i said.
If 4G works then perfect, if not, sucks to you be you. It’s nearly Christmas, chill out with the name calling. Enjoy the new blazing fast Internet :smiley:

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I can’t get a phone signal at all within a 200m radius of my home and I live in a city centre. I’ve been told it is because it’s in the city centre. The most I can get is somethings 3G, as and when a pocket of signal wafts by the house. We’re a disabled household so really rely on VOIP to allow us to contact the outside world for health related matters… yes I have a giff gaff emergency sim, but I still have to sit in my car down the street to actually be able to use it.

This was actually one of the reasons we left Vodafone because their “back up sim” for the internet, didn’t work when the networks went down anyway, so it was redundant sadly.

I know my case doesn’t mimic all but it is rather frustrating that today and yesterday I had less than 0.8gbps to work with. I couldn’t get an email to open, much less make a call or dare think about working.

The back up plan today was working in Starbucks - but at least it was warm and had al the caffeine I needed!

ok, who deleted my post?

Here it is once more:

Subject: Enough Is Enough: Fix Your Service, Compensate Us, and Address Your Staff’s Disrespect

Hey YAYZI,

First off, let’s address your forum clowns like @ChrisTok. His response on this thread is not just unprofessional—it’s insulting.

@ChrisTok, Here’s a Reality Check

Terms and Conditions Section 8.2 and 7: Yes, I’ve read them. Let me remind you of Section 12.5—your “financial issues” excuse doesn’t magically erase your legal obligations. You cannot use your own T&Cs to override UK law. Both the Consumer Rights Act 2015 and Ofcom regulations guarantee compensation for services not delivered as promised, and your pathetic attempts to dismiss this are laughable.

Interruptions Clause (Section 7): Saying you don’t “commit to uninterrupted service” doesn’t mean you can charge for speeds of 0.187Gb and provide zero compensation for months of unusable internet. That’s called a breach of reasonable care and skill under the Consumer Rights Act.

20 Miles to My Office: If I wanted life advice, I wouldn’t take it from someone who thinks belittling paying customers is acceptable. Your job is to fix the service, not mock the people funding your paycheck.

Stop Blaming CityFibre—That’s YOUR Problem

Your repeated excuse that CityFibre is to blame for delays, missed appointments, and network capacity issues is laughable. CityFibre is YOUR supplier. You chose them, and you are responsible for managing their performance.

Here’s how this works:

  1. YOU Pay Your Customers First: You are legally and contractually responsible to your customers. Your problems with CityFibre are irrelevant to us.

  2. YOU Seek Compensation from CityFibre or Insurance: After you refund and compensate us, take up your losses with CityFibre or your insurance provider. It’s YOUR responsibility to hold them accountable, not ours.

Stop passing the buck. We’re your paying customers, not CityFibre’s.

What YAYZI Owes Me

Let’s cut through your excuses:

  1. 2023 Overcharges and Lies: £273.77 in refunds owed for billing errors and unfulfilled promises.

  2. Service Failures (Sep-Nov 2024): Compensation for degraded speeds (averaging 2-5Mbps) and outages, as per Ofcom’s Automatic Compensation Scheme.

  3. Missed Appointments and Downtime: £29.28 for November 2023 downtime and £30.49 for missed CityFibre appointments.

  4. TOTAL DUE: Over £500 in refunds and compensation, owed immediately.

YAYZI Is a UK Ltd Company—You’re Not Above the Law

Your liability as a UK registered company is legally enforceable. Let me remind you:

• The Consumer Rights Act 2015 demands that services be delivered with reasonable care and skill. (Read it here)

Ofcom’s Compensation Scheme mandates £9.76/day for outages, £30.49 for missed appointments, and full refunds for degraded services. (More details)

Your excuses—financial issues, capacity upgrades, migration delays—don’t exempt you from these laws. Stop hiding behind your T&Cs and take responsibility.

Your Next Steps

  1. Compensate Customers Now: Refund overcharges and pay compensation for your failures.

  2. Address Staff Behavior: Disrespectful, condescending responses like @ChrisTok’s are unacceptable and will drive away any remaining trust in your brand.

  3. Fix Your CityFibre Issues Separately: Pay your customers first, then recover your losses from CityFibre or your insurance provider. That’s your job, not ours.

To Fellow Customers

YAYZI is banking on us giving up. Don’t let them win. File complaints with Ofcom (here) and demand compensation under their automatic scheme.

YAYZI, this is your last chance to fix this. Pay what you owe, get your service together, and start respecting your customers—or face legal and regulatory consequences.

Fuming and fed up,

A Very Angry Customer

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If you delete it again the next one goes directly to my lawyer

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