ok, who deleted my post?
Here it is once more:
Subject: Enough Is Enough: Fix Your Service, Compensate Us, and Address Your Staff’s Disrespect
Hey YAYZI,
First off, let’s address your forum clowns like @ChrisTok. His response on this thread is not just unprofessional—it’s insulting.
@ChrisTok, Here’s a Reality Check
• Terms and Conditions Section 8.2 and 7: Yes, I’ve read them. Let me remind you of Section 12.5—your “financial issues” excuse doesn’t magically erase your legal obligations. You cannot use your own T&Cs to override UK law. Both the Consumer Rights Act 2015 and Ofcom regulations guarantee compensation for services not delivered as promised, and your pathetic attempts to dismiss this are laughable.
• Interruptions Clause (Section 7): Saying you don’t “commit to uninterrupted service” doesn’t mean you can charge for speeds of 0.187Gb and provide zero compensation for months of unusable internet. That’s called a breach of reasonable care and skill under the Consumer Rights Act.
• 20 Miles to My Office: If I wanted life advice, I wouldn’t take it from someone who thinks belittling paying customers is acceptable. Your job is to fix the service, not mock the people funding your paycheck.
Stop Blaming CityFibre—That’s YOUR Problem
Your repeated excuse that CityFibre is to blame for delays, missed appointments, and network capacity issues is laughable. CityFibre is YOUR supplier. You chose them, and you are responsible for managing their performance.
Here’s how this works:
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YOU Pay Your Customers First: You are legally and contractually responsible to your customers. Your problems with CityFibre are irrelevant to us.
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YOU Seek Compensation from CityFibre or Insurance: After you refund and compensate us, take up your losses with CityFibre or your insurance provider. It’s YOUR responsibility to hold them accountable, not ours.
Stop passing the buck. We’re your paying customers, not CityFibre’s.
What YAYZI Owes Me
Let’s cut through your excuses:
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2023 Overcharges and Lies: £273.77 in refunds owed for billing errors and unfulfilled promises.
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Service Failures (Sep-Nov 2024): Compensation for degraded speeds (averaging 2-5Mbps) and outages, as per Ofcom’s Automatic Compensation Scheme.
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Missed Appointments and Downtime: £29.28 for November 2023 downtime and £30.49 for missed CityFibre appointments.
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TOTAL DUE: Over £500 in refunds and compensation, owed immediately.
YAYZI Is a UK Ltd Company—You’re Not Above the Law
Your liability as a UK registered company is legally enforceable. Let me remind you:
• The Consumer Rights Act 2015 demands that services be delivered with reasonable care and skill. (Read it here)
• Ofcom’s Compensation Scheme mandates £9.76/day for outages, £30.49 for missed appointments, and full refunds for degraded services. (More details)
Your excuses—financial issues, capacity upgrades, migration delays—don’t exempt you from these laws. Stop hiding behind your T&Cs and take responsibility.
Your Next Steps
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Compensate Customers Now: Refund overcharges and pay compensation for your failures.
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Address Staff Behavior: Disrespectful, condescending responses like @ChrisTok’s are unacceptable and will drive away any remaining trust in your brand.
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Fix Your CityFibre Issues Separately: Pay your customers first, then recover your losses from CityFibre or your insurance provider. That’s your job, not ours.
To Fellow Customers
YAYZI is banking on us giving up. Don’t let them win. File complaints with Ofcom (here) and demand compensation under their automatic scheme.
YAYZI, this is your last chance to fix this. Pay what you owe, get your service together, and start respecting your customers—or face legal and regulatory consequences.
Fuming and fed up,
A Very Angry Customer