I’d love to read that, I saw my name tagged twice and immediately got bored. I’m not professional, I’m not yayzi, I’m also not crying. Take a break from the interwebs, get some sleep and find a hobby. Much love.
7 Likes
I understand your concerns, and I’d like to clarify a few points. We handle requests on an individual basis, as our customers are on different packages and migrated at different times—some only moved over today. There are complexities involved in this process, and each case will be reviewed individually. This is not a “one size fits all” solution, and we are committed to addressing each situation as it arises.
Any discussions between Yayzi and yourself should remain private and not be part of a public forum.
We are not “banking on anyone giving up". We’ve communicated with our customers as best we could, providing updates based on the information we had available at the time. We understand the frustration this situation has caused, and we appreciate your patience as we continue to work towards resolving it.
Lastly, I’d like to clarify that @ChrisTok is not a member of our staff, nor have they ever claimed to be. Therefore, any implication to the contrary is completely incorrect. So please remove that, our staff are always professional.
2 Likes
Let me make something clear: your excuses and vague assurances are as stale as your service.
You say this isn’t a “one size fits all” solution. Fine. Then here’s MY individual case, which you’ve ignored for OVER A YEAR:
• Overcharged for months.
• Speeds that make dial-up look cutting-edge.
• Ignored compensation claims.
Yet, instead of addressing this properly, you tell us to keep things “private.” Why? So you can avoid public accountability? This forum exists because customers are fed up with your excuses and want answers. If you’re so committed to resolving issues, start by actually compensating your customers—no more delays, no more empty promises.
And don’t claim you’ve communicated “as best you could.” Half the updates were copy-pasted nonsense, and the rest were blame-shifting onto CityFibre. Your relationship with CityFibre is YOUR problem. Pay your customers first, then take it up with them or your insurance. That’s how liability works.
To @ChrisTok
“Take a break from the interwebs”? Cute advice from someone spending their time mocking paying customers. I don’t care if you’re staff or not—your condescending attitude is the last thing people here need.
Pro tip: whether you’re with Yayzi or not, you’re still a clown.
To Yayzi: Fix this now, or the next step is a formal complaint to Ofcom and small claims court. Your customers have waited long enough.
5 Likes
I want to clarify a few things.
The forum you’re referring to was actually set up by us, not by customers. It’s a space for us to engage with you directly and address concerns, and we take that responsibility seriously.
We understand that each case is unique, and that’s why we deal with them on an individual basis. Your case, like all others, will be handled privately via email to ensure we can fully address the specifics of your situation. This isn’t about avoiding accountability; it’s simply because certain matters need to be dealt with privately, especially when it comes to personal details or compensation claims.
I am committed to resolving this issue and will continue to engage with you directly to ensure the matter is fully addressed. Please email [email protected] and I will deal with it.
3 Likes