Because we’re moving thousands of customers, from one network to another. This creates latency spikes during this, we’re continuing migrations over night and over the weekend.
So we’ve been asked by CityFibre (because there is no support over the weekend) to ensure stability that we reduce speed, so we don’t have anyone go down.
It’s for a few days (mainly over the weekend)
On our first email we did say there would be traffic shaping implemented, so we’ve been open and honest about this.
Yeah I know I know! I’ve actually just recommended them to someone as well, despite all of the stuff ongoing.
If you’re technically minded they’re great, could you imagine having to deal with some of the issues we have on these forums, and deal with someone in Mumbai or Bangalore? Having to go through the rebooting of the router first, doing the hokey cokey and turning around before you finally got to speak to someone who knew what the issue was?
I’m just busting their balls, whilst I want a fault free and reliable service, I get that sometimes you have to have outages to deal with that. However, that doesn’t stop it being annoying! Because it is. Sometimes you just need to download a PB of pr0n at 3am and 250mb won’t cut it!
I’m glad you understand, we don’t want to reduce anyone speeds. But we’ve been told this is necessary while support from CityFibre is limited over the weekend
We understand that most of this is out of your hands, and that it’s for a few days. 
While I’m not trying to play piece keeper here, I was on Virgin Media before hand, the level of transparency was phenomenal from Yayzi when coming from Virgin Media
When Virgin goes down and you’re not using their router (in router mode) it’s a matter of “please enable the router mode and that will solve the issue”, which 90% of the time it didn’t
I had to literally fake speed tests to allow me to order the WiFi pods, which didn’t even work, they would not connect to the Virgin router (in router mode), their response you say? Oh, it’s your equipment at fault, not us
Contrast that to reporting a problem to Yayzi… “Don’t worry, we’ll get that looked at and get out an engineer if necessary
Following on from all of this, I think it’s time CityFibre got a kick in the ring regarding their opening and support.
What’s their support like for business customers who use the network? There must be someone available somewhere, surely?
This downing tools at 5pm Friday and a “Good luck with your migrations!” seems pretty pisspoor tbh.
They have staff in the NOC for major outages etc. But not the support people like onboarding etc.
They have NOC and major outage support, but not order desk support unfortunately.
It seems like Xbox services are not quite right either. Games are working and it says I’m online, but I usually I have a rewards section in the xbox app and I collect the points, but the rewards section has disappeared from the app. If I use mobile data it comes back again. iplocation.net says the IP is in Iran.
We’re already aware and Xbox are on for us.
If anyone has any issues about services. Please open a ticket to [email protected] so we can keep track. Hard to keep an eye on the forums and we don’t want to miss anything.
I had a leased line at my radio studio with Giganet City Fibre with a so called Gold Standard 4hr fix it it was to fail. Well one night it did, CF fixed it the next day PM…I moved to BT Business and still have their leased line working fine.
Jokers.
Any updates on Tiktok…, @Yayzi_Team
It’s still broken of 31.56.x.x for me
EBay sign in is also still broken
Tiktok not working here either, have fired off an email to hello@yayzi so no need to log it from here. eBay says I can’t log in due to economic restrictions. I’m already logged in on another browser however so I won’t fxck with it!
Update from eBay
Awaiting an ETA from TikTok and PaloAlto who are updating the addresses which should clear any outstanding.
The loss of static IPv4 during migration is a poor show.
Any word about ipv6 during this migration? Are customers going to temporarily see a change to their prefix? If so, thats appalling. You’d be expecting customer renumber their networks for your change.
In the decades of internet connectivity and varioius ISPs and connection technologies, ive never encountered something like this. I cant say ive seen other CF ISPs have to undertake these migrations.
That’s because we’ve upgraded our entire infrastructure, brought everything in house to ensure future growth. We’ve invested heavily in this. A very necessary upgrade. That hasn’t been taken lightly.
It’s physically impossible to move everyone without a temporary change to the address.
This limitation is down to not allowing two networks to announce an IP address at the same time.
You get an issue called spilt horizon. Which would bring people completely offline.
I would also say that if other ISPs aren’t undertaking such upgrades now. It’s likely they may need to in the future, especially as more customers take up MultiGig products.
Thanks, im familar with running autonomous systems.
Can you confirm the IPv6 aspect of my reply?
IPv6 will be available after the migration has been completed 
