Migration - Why, who asked for it, when will it end?

So, temporary IPv6 prefix during migration?

Or no IPv6 between when a customer is migrated and the last migration?

IPv6 will be disabled until after the migration.

Oof. That…sucks.

Thanks for answering so late on a friday, even if the answers are… disappointing.

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With a bit of luck TikTok will stop perma broken :grin:

Now that the troublemakers have been moved on to the new network, can I stay on the old one please? :saluting_face:

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Sorry @Yayzi_Team - I know you are aware and on it…
However, I have been migrated and now showing an IP location in Iran.
Just so you know that unfortunately that may cause me a problem on Monday due to who I work for ‘Gov’ :wink:
I’m not moaning and I know you guy’s are working hard (I know only too well)
Rik

I’ve been blocked from using the lastpass extension now as well. Gotta say, getting bored with all of this.

We are aware and the geo providers have confirmed they are resolving for us

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How can we check if we have XSG in our location?

Have I set this up wrong or something? Confused Of Miseryside.

Edit removed image due to IP being visible.

Edit removed IP address and re-uploaded image

Have you got ICMP turned on via the router?

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I will check. Please hold the line.

Ok thanks for holding.

I have now :slight_smile:

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That should now no longer be red :slight_smile:

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Vonage won’t work over my network now :frowning:

Unable to make or receive calls because they probably also think I’m in Iran and as a company they’re not allowed to do business with them.

eBay seems to have been fixed though, I can log in again.

We are aware of an ongoing issue where some IP addresses are incorrectly showing as being located in Iran. Our team is actively addressing this matter and collaborating closely with our GeoDB (Geolocation Database) providers to rectify the situation as quickly as possible.

Key Points:

  • The issue affects only a subset of IP addresses
  • We are in direct communication with GeoDB providers
  • A solution is being expedited to ensure accurate geolocation data

We appreciate your patience and understanding as we work to resolve this discrepancy. We will provide updates as soon as the geolocation data has been corrected.

TLDR: We are aware of the GeoDB issue and it’s being resolved

Any chance of addressing my issue 24 hours without a connection ?

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I’m going on 30 hours without a connection!

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The reason you’re down is still unknown. But we have ruled out it’s not the migration that’s caused you any issues. We’ve got a ticket open with CityFibre to check on this.

I dont think ive been moved over yet, Ive not had any downtime at least BUT My avg/max latency has improved over the past few days. Maybe due to not sharing the old network with as many users as they have been migrated over and I am still waiting?

Gone from this being the norm for my connection:


To this:

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