I tried resetting the router last night too, does it default to dynamic instead of static all the time and you have to manually change it
If it’s one of our routers they should default to Dynamic IP and VLAN 911.
We estimate that around 98% of users are back online. So anyone who is still offline and has done a reboot/factory reset should open a ticket with us so we can deal with them on an individual basis 
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Mine was on but its off again
H, I’m still out and reset doesn’t seem to work. Mind having a look into this please ? Blue light at the router, 3 green lights at ONT
@Yayzi_Team I am part of the 2% not working, submitted a ticket but thought I would also mention it here.
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All up and working, but there is consistent packet drops. Connection will be fine for about 2-3mins and then there will be a short 5-6sec burst of all packets being dropped. This doesn’t effect most stuff, but for Zoom calls it’s a real nightmare
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Working on the above posts now, apologies guys. We’ll get you back online. I genuinely appreciate you being so patient and understanding
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Still down in FY2.
20CharsLimit
Sites are working again, speed seems slower than before I was getting 1200mbs now getting 980mbs. Also, I’m now getting packet loss, red chains when gaming which means loss of connection for a few seconds but on a regular basis.
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2% Club just doesn’t have a great ring to it, but i’m also still a member 
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You guys have put a helluva shift last night! It is appreciated in particular from us home workers…
Checking in to see what progress has been made (mines still down and approaching the 16 hour mark…) and all I’m seeing is bunch of packet loss and geolocation complaints. Wish I took the monthly contract option now!
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Mine is also down and has been down since 4pm last night, Yayzi you’ve ignored my emails this morning and I am working from home today, and have had to piggyback off my mobile and am deserapte now to get this resolved. Please help.
This is a nightmare. Tried putting in support ticket to them and they don’t even acknowledge it. Do they not even have a contact help desk.
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We’re not ignoring anyone, we are working to restore the few connections that are still down, we’ve replied to over 1000 tickets, I am genuinely sorry if we haven’t got to yours yet but we are on it for you
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We have your support ticket and replied to it already.
We did the router reboot around 4am and the service came back.
It’s just gone down again though, LU2.
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Have you replied to my ticket, as I cannot see anything from you either. This is now getting a little frustrating, as it’s been down since 4pm last night and I am still waiting.
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@Yayzi_Team I have raised a ticket can you check mine please?
Restarted the ONT
Restarted the UDM pro and still no connection. It is getting a 79.* WAN IP after a bit of time
