My service has gone down

@Yayzi_Team - I am getting this error when I look at my internet via my deco mesh system. I am not too sure how to resolve, please can you assist me.

This is now impacting the ability to WFH. Ticket submitted but no reply yet. What’s going on please Yayzi team?

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Not sure if this is useful for the Yayzi team, but the intermittent dropouts seem to be DHCP related. The lease on the IPs is set to 1 minute and whenever my route tries to renew the lease it is struggling with the DHCP server (I get a “your DHCP server is not functioning correctly message”) This takes about 5 seconds to resolve and seems to be the cause of the intermittent connection loss

Your connection is currently being worked on

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Can you reboot for me?

Any update for FY2?

20Chars

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We’re on it for you! :slightly_smiling_face:

Im connected but speeds seem a lot slower this is wired connection. Disney + wont load also

I’ve tried rebooting but it still hasn’t worked.

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I’m still down after almost 17hrs. Can you take a look pls, I also created a ticket soon after the incident and it seems it’s still unprocessed. Thanks!

Do I need to raise a ticket for the Disney+ issue, or are you guys on this?

Down again, can I have an update on whats actually going on @Yayzi_Team These Teams calls are a nightmare when I keep failing over to 4G. Whats the issue with 154?

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Any joy with mine at PA5 8AY,

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We’re looking into yours again Emma. Apologies!

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Simon, we’re on it don’t worry :slight_smile:

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We’re aware of it and in contact with Disney about it

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We just made some adjustments to the lease time and other various settings to make sure the network is running smoothly

News please? Have had to burn through a lot of mobile data now to be able to work at extra cost. Is this going to be covered?

Hi will this help with my Internet, where am I in the queue for my connection being looked at, need to have it up and running as SAP and teams and share point don’t like a 4g network and my Zscaler is having a hissy fit

I created a ticket hours ago but I have no idea if it’s just vanished into the ether. I can’t find it by logging in to the portal, had no email confirmation etc either lol. I sent the same thing off via email too but I imagine emails are probably lower down the list while all of this is going on.

Still down here in NE38. All I’m getting is the following on the routers log

2016-01-01 00:21:58 DHCPC Notice Recv no OFFER, DHCP Service unavailable

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