Taking a look at this for you now
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How would that help? You already swapped my router once to get to the same problem.
If I go buy a different router would you tell me it will be working 100% because I’m happy to do that if the Hx220 are that crap
what router would you be sending?
It would be the TPLink EX230v - Well you’ve both said you’re on the HX220 so sometimes its best to replace
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do you actually know what the issue is? I don’t see how it can be the router, I’ve reluctantly factory reset it twice, all connections are at default VLAN is 911 and the net is set to dynamic IP but still 0.0.0.0.
Can you send the new router out on guaranteed next day delivery? I’m now into 3 days without internet and having been a customer for a year I’m not prepared to wait much longer for this issue to be resolved
What happens if you set your IP static (providing Yayzi can tell you what the IP and subnet are supposed to be)?
you can see all those details in the advanced settings. I set mine to static and nothing happened, just no connection at all
You’d need to know what the static IP should be set to though. If you’re only ever getting 0.0.0.0 via DHCP, how would you know what to set the static IP to? That’s why I was suggesting @Yayzi_Team tell you what those static IP settings should be to rule out DHCP.
@anf.etienne & @geafir - So we are seeing the exact same issue on yours, where we are sending data but getting nothing back.
We’re thinking maybe the ONT is in an error state. So we’ve open a ticket with CityFibre to test now as well
did you discover the error?
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What about mine? This scattergun approach to support is impossible to track. Certainly not the “priority support” I signed up to, which hopefully is the get-out clause I need to get out of my contract.
My router is occasionally getting a response from the DHCP server. It’s then sending broadcast requests for the IP address offered and receiving no response after that. I can provide the full csv log if it’s any help?
How long will roughly take for them to check?
Sean, that would be really helpful. You can DM me 
I’ve DM’d a link to the log stored on Dropbox as the messaging doesn’t allow the attachment of non-image files.
When would it arrive than? And would I still be out of service ?
I’m getting weird drop outs now. I’m still getting packet loss (haven’t had packet loss since 12pm) but doesn’t seem to be related to this issue.
I was connected to my work VPN, and I had CallOfDuty open at the same time. Both dropped connection at the exact same time, the router says it’s been connected for 2 days, I also had ping (ping -t 8.8.8.8) running which didn’t report any issue.
So, I’m at a loss as to what could be causing this intermittent disconnect on two different machines, connected to two very different networks. One was a PC running windows 11, wired directly into a 2.5Gb switch, via OPNsense (which uses the TPLink as the gateway), and my MacBook was connected via Wifi directly to the TPLink, bypassing my entire internal LAN.
This has happened a few times in the last few hours now.
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Out of interest why do you use the TPlink as the gateway?
I did have the ONT plugged directly into my OPNSense but reverted to help it easier diagnose these issues. I also had my gaming PC directly connected to the TP Link for better ping (but it was negligibly, so reverted).
Anyone else just had their ‘static’ IP address change again around 1615 today? @Yayzi_Team - please can you check my account is still configured for a static IP- thanks.
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