Seems like Liam (who I strongly suspect is only person on this) is overwhelmed by the issue created by the outage. Really hope it can be sorted soon. Is becoming intensely frustrating! Seems those who have had service restored are still having issues - so we’ve got that to “look forward” to no doubt 
@Sean Are you using own router?
I’m using the Yayzi provided EX820v. Haven’t been with them long enough to consider investing in my own hardware yet 
@Sean Interesting - so it’s not just customer own routers having issues! Fingers crossed Liam can work through the issues soon. Family going nuts, not just due to no internet, but Sky Q box won’t activate so no TV either!
Yeah there was a blog post by Liam (not sure if it’s the same Liam as the one replying here, but Liam Mulryan the COO of Yayzi) a couple of weeks ago saying they were bringing on extra customer support but it doesn’t appear like that’s the case at all. Seems very much like they’ve tried expanding too quickly and are simply not resourced to deal with incidents like this.
Have you tried the usual factory reset and restarting the ONT?
Not sure if it helps, but these are my settings currently.
Think I’ve done this process in double figures now haha. getting sick of resetting the router admin password to be honest! Thanks though.
Ah no worries. I only asked as having worked in technical support many many years ago, customers often said they did these things and turned out they never did, so never hurts to ask again
Make sure those settings match up with the screenshot. I’ve heard the VLAN ID being 911 doesn’t always matter, but you never know. 
I believe that it doesn’t matter which router you use as long as it support VLAN tagging on Tag 911 otherwise you may not get an IP address, @Sean make sure that your settings match that of the image above from @doubled, VLAN tag 911 and dynamic IP (even if you are paying for a static IP).
Also for the hard reset on your ONT, there’s a reset button, hold this in for about 20 seconds, when you relese it you should get a red power light and it will reset, do this while your router it turned off, giving the ONT time to power on with factory settings, then boot up your router.
I hope this helps, Like others have said it seam like Liam is Dealing with all the forum on his own, he definitely needs the help!
Only slight difference is IPv6 is unchecked. I enabled it just before this screenshot in case it was a very strange bug but it made no difference. Then did another ordered reset: powered off the router first just in case there was any weird interference, disconnected WAN, reset ONT, reset the router, connected WAN… still the same issue.
Received an IP address OFFER from DHCP, but when the router sent back a REQUEST for that IP, it receives no response, so remains with 0.0.0.0. On the odd occasion the REQUEST is answered, the IP gets assigned for the 600s lease but still does not have any connectivity.
(Yea I’ve pressed the “Connect” button next to the connection entry many times lol)
how strange, do you have anything else you can test it with? some laptops / PC support VLAN tagging, this is how i tested my connection, I don’t have a traditional / supplied router. currently I have an old desktop PC with pfsense installed and two network cards, basically build it using spare parts just to test with. but this allowed me to rule out my router as the cause (it was partially to blame).
windows does support VLAN tagging its just hidden in the driver settings for some reason, not sure about OSX. but if you could do this you see if you have a stable connection, and this would prove either the router is at fault or Yayzi refuses to accept the connection from any device.
@chrisha7 Are you now able to connect ok? I’m using own router (UDM Pro) and see same problem as @Sean with the 0.0.0.0.0 in DHCP conversation. Am convinced problem is at Yayzi end. And yes I’ve rebooted, reset everything multiple times and tried another router with no success either. Looking forward to when it just works!
I am Liam the COO. Don’t worry I’m just dealing with the communications to make sure our guys can work on these issues more effectively.
@geafir you should now be online @Sean you should be online in a few mins and @MaffMaff. We’ve had a breakthrough in the case… haha
Okay I’ll hang fire connecting my laptop to the ONT directly for the time being then (the real reason is I can’t find the USB-C Ethernet adapter )
@MaffMaff, yes I am able to connect now, had a few ups and downs but all ok, Wish I could afford a UDM Pro, but I like working with pfsense, currently looking at building a 2.5g router next from ebay / cheap parts.
hopefully you’ll be back online soon!
@chrisha7 Thanks. Your setup is probably more flexible though! Have a friend who has pfsense and he raves about it. Fingers crossed… sounds promising from Liam’s recent post.
Please can you make mine static in the 185. range please, it’s hopping around constantly.
Yayzi account ending 2832
Thanks.
We can make you a static in the 141, if the works? 
Nothing so far. Doing another ONT reset to see if that works, if not then I’ll move on to trying my MacBook with a virtual VLAN interface to try and rule out the router being the issue.
@Yayzi_Team Still no IP correctly assigned and no internet traffic. The DHCP IP being offered is now in 141. Range though
