My service has gone down

Are you using our router as an access point?

No I am using asus mesh system

As DHCP seems to be useless and can’t assign an IP and I have a request in to upgrade to 2.5GBpro+ that includes a static IP how about assigning me a static now and trying that? Anything is better than sitting and waiting with no apparent fix coming.

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We’ve assigned you a static :slightly_smiling_face: I’ll inbox you details

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I don’t see anything in my inbox or email

Still nothing in inbox.

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Looks like my ping is better than before , just stability please.

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Any update on my DM with being assigned a static?

The static info you’ve sent to me via DM is invalid @Yayzi_Team please see my DMs I’ve sent back that have not been responded too.

The IP / gateway / sub mask combo you’ve sent is invalid in your own router let alone in mine. It will not work.

I’m now at 38 hours with no connection…

We’re just doing some more work on yours, can you pop back dynamic and VLAN 911 for me :slight_smile:

https://www.blocked.com/ appears to be popping up quite a bit for various websites I’m visiting. You may need to send them your new IP ranges for whitelisting.

We’ll get on it :slight_smile:

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I’ve done that, no connection still. Same logs as previous

1 2023-04-28 02:17:57 DHCPC Notice Recv no OFFER, DHCP Service unavailable
2 2023-04-28 02:17:54 DHCPC Notice Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
3 2023-04-28 02:17:51 DHCPC Notice Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
4 2023-04-28 02:17:46 DHCPC Notice Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
5 2023-04-28 02:17:43 DHCPC Notice Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
6 2023-04-28 02:17:41 DHCPC Notice Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
7 2023-04-28 02:17:40 DHCPC Notice Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
8 2023-04-28 02:17:37 DHCPC Notice Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
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We’re just trying something now :slight_smile:

Should be online now

Done, connection may drop. When it comes back up you’ll have a static.

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Back online… but seem to be exiting in Blackpool now according to iplocation.net and speed is pretty poor no matter which test I pick - all seem to be around Manchester area.

Try go to speedtest.net and try one in London :slight_smile: Our Manchester peering is not live yet

On 141 now, thank you. Will keep an eye out if the drop outs persist


Actually pretty much worse when exiting in London - that’s with ethernet direct connection not wifi