I’ve been told my 185 IP would become static in the next few weeks months ago, is it static now? The answer is No!
We’ve all been told many times IPv6 is weeks away, many months ago and on more than one occasion, do we have Ipv6 now? No
So how is my statement harsh when it just represents truth? Not having a go intentionally at Yayzi, I’m just stating that they should not say things are happening when they are clearly not. I have many many years experience in business, I’m just giving them some advice that will help them with customer retention long term. Customers should not be told something is going to happen and then the reality is it doesn’t happen, this just ends up with the customers trust in the company dwindling.
The best feedback any company can have is negative feedback from customers, why do you think companies do surveys? The reason is because the companies want the negative feedback so they can fix the problem before their customers leave. Statistically most customers won’t voluntarily give negative feedback, or complain, they just leave.
We don’t pay for IPV6 and so they are doing it as and when they get chance to. It wasn’t me that said it would be rolled out and available, I’m just quoting what Yayzi said was happening, so again I go back to what I said, don’t over promise and under deliver.
Have you paid for the static IP address are you expecting to? Yes, it states static IP included with your package.
People statistically won’t give negative feedback? Have a look on trust pilot. Like I said, I have been in business for many years so I don’t state statistics without evidence, go read here, one of many sites that give accurate statistics, not comments without evidence to back them up -Online Review Statistics: The Definitive List (2024 Data) .
We’ll always be open and honest, it’s been our policy to do so since the beginning. We think it’s important that customers are always well informed.
We are aware of the issues and there are fixes taking place. Obviously there is nothing we can do to fix this immediately, we have to wait for CityFibre to complete the upgrades and go off their timeline.
@CraigT1976 apologies, you should absolutely have a static, as as far as I knew it was. I’ll get this looked at for you and corrected.
Please just bear with us, and once the upgrade has been completed you’ll have low latency reliably, and speeds will be as they should.
Is this still on target to complete within the next few days? @Yayzi_Team
A broadband connection that’s pretty much a chocolate teapot during the hours when I want to use it (peak times) is not ideal. Could we have an update please?
