Apparently the issue has been identified as a port capability problem, due to be fixed in the next week by upgrading the port to CF.
It’s been terrible tonight.
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Fingers crossed it gets sorted. I game a lot on PC so its starting to annoy me now. Today i have noticed it a lot.
We’ll always be open and honest, it’s been our policy to do so since the beginning. We think it’s important that customers are always well informed.
We are aware of the issues and there are fixes taking place. Obviously there is nothing we can do to fix this immediately, we have to wait for CityFibre to complete the upgrades and go off their timeline.
@CraigT1976 apologies, you should absolutely have a static, as as far as I knew it was. I’ll get this looked at for you and corrected.
Please just bear with us, and once the upgrade has been completed you’ll have low latency reliably, and speeds will be as they should.
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The static I want is a 185 IP range one, I can’t afford geo issues. So if you can’t do 185 statics please leave it as is until you can.
Is this still on target to complete within the next few days? @Yayzi_Team
A broadband connection that’s pretty much a chocolate teapot during the hours when I want to use it (peak times) is not ideal. Could we have an update please?
Thanks
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Just moved to Yayzi yesterday. Disappointed to experience this issue off the bat. Hopefully it is resolved sooner than later.
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Still on schedule guys!
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Hi im suffering similar problems the speed has dropped today using wifi it was okay when it was installed i should have a static i.p
Really, really bad tonight. I would have to concur with others in that it is actually getting worse. I’m now worried that this port upgrade may be too little, too late as I know a further upgrade is planned but sometime in the future……
It seems to be that the more people come on stream, the worse it is getting so do we still think that this current port upgrade will save us? Gaming a write-off tonight. Not good.
Cheers.
Keeop
The port upgrade will absolutely resolve this, that I can assure you 
Further upgrades are planned but that’s always part of the roadmap anyway
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Yes it does always seem between 18:00-21:00 for me that it goes weird and have two unhappy kids.
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I would recommend to ddos yourself 
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Luckily for you, at the minute you can get restricted performance for free.
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For anyone interested in evidence of this.
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Monitoring from my Yayzi service to the first hop out of the subnet my IP is in, shows the loss at peak time - so we’re not dealing with any of Yayzi’s transit.
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If you poll the same IP from an external reference, there’s no latency/loss observed.
(Sorry for the combined image, new users can only embed one item per post)
So, seems pretty evident the issue is with the connectivity to CF as Yayzi say. That, or some interface between where they peer with CF and the router at 149.18.87.1.
Looking forward to the port capacity increase! Have a good weekend everyone.
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This is getting really bad. Over ethernet I am struggling to get FTTC speeds and tons of lag from my 2.5gbps connection I really hope this port upgrade fixes this because my connection is not stable for streaming 4K and it’s impossible to game on this
We’re just waiting for the handover document guys and then we’re good to go!
Thank you genuinely for being so patient. Next port upgrade is already in progress as well, so we won’t run into this issue again.
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Just seen this thread, is this why my connection has tanked tonight, slow speed and high ping all of a sudden
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It is and I apologise, but no much longer now I promise.
Unfortunately it’s something that is absolutely necessary and there is never a good time to do it, but we have the next upgrade already in progress
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Thanks for the quick response and info, much appreciated
hope this is sorted soon connection is bombing out over the last few days, this graph is only from last night and today. high pings and packet loss galore.
i’m litrally only using sky stream to watch tv at the moment which keeps freezing and locking up the picture, loading webpages are also slow to load
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