yes its a wired connection direct to the router, ONT and router have been powered off and on, still same results…
honestly dont have much faith at the min if i were to email support… as mentioned before, half the time they don’t even bother to reply or you get a generic answer to power cycle your equipment!!!
We’re doing work on the network, so we’ve put in temporary traffic shaping while we do this.
It’s part of the upgrades and migrations. The traffic shaping will be turned off tomorrow morning.
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Thanks @Yayzi_Team, good to know. I just got a new router and though it was me.
Update: The ‘morning’ is almost over and still capped at 187Mbps on a 2.3Gb/1Gb connection (Reading). Such issues should be properly communicated, don’t you think?
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Some communication would have been nice. Shouldn’t have to go chasing information when speeds suddenly drop to a 10th of what they should be. Also when is that portal going to be ready?
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@Yayzi_Team : Please can you post an update, just a heads up on whats happening , when normal service will resume… If the work is going to take longer, thats fine, just would be good to know, maybe a banner with updates forum may be helpful…
Thanks
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Yes… this whole migration thing has been a huge hassle for customers and its unlcear what we get out of it. Its also gone on for what feels like months… So could you please (instead of just posting messages that say 'weve degraded your service more to prioritise an open ended migration you dont really care about) post a daily message saying
Customers to be migrated
Customers migrated in last 24 hours
Customers remaining to be migrated
Expected end time…
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Obviously it hasnt been and then come 5pm they can say this is the different shaping we said wed be doing from 5pm to 10pm for as long as we want
Please see the announcement here.
How is this a response to my query?
The shaping is currently in place until the migration is complete. So no the traffic shaping is not off until it’s complete.
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So since yesterday weve heard - “The shaping is on until tomorrow morning” and “the shaping is on from 5pm to 10pm every day until the migration is complete”, now were told “its on all the time until the migration is complete”, which could be days, weeks, months…
and don’t forget what we’ve been told initially:
A small speed drop they said 
When I say, So no, the traffic shaping is not off until it’s complete I am referring to the period between 17:00 and 22:00. My apologies for any confusion.
The migration is currently in progress, and I understand how frustrating the traffic shaping can be. However, it is necessary to prevent an outage. At present, the core is not operating at full capacity, as the majority of the ENNIs have already been migrated to the new core.
I appreciate that you’re eager for updates, but unfortunately, I don’t have any additional information to share at this time.
Once the Yayzi team receives feedback from CityFibre, they will provide details on how many customers have been successfully migrated.
Im more confused now… This suggests there shouldnt be shaping running now (as its not between 5pm and 10pm) but it clearly is as Im currently getting 200 Mbps…
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Likewise, a reply from Chris was
Hi Chris,
Yes, we have applied the shaping now to bring the traffic down a bit so we can apply the time slots.
Kind Regards
Chris
Customer Support Team
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Cody from support told me the following:
The traffic shaping is currently still on, but is being adjusted for peak times
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I have personally not been told that but am aware that some customers have it on currently.
Can I suggest maybe you go and find out whats going on then someone gives an accurate reponse?
As per the support messages posted above some customers do have it currently turned on it seems. So my apologies for the incorrect information. I will chase Yayzi to see when this plans to be shifted but I would assume it would be turned off after 22:00 today.
For reference I do not work for Yayzi
Sorry, I assumed because you’re an admin you work for Yayzi… In which case you don’t need to do anything
(but it would be nice if Yayzi could explain clearly to their customers what they are doing)