I have another stupid question for you. Do the clients need to have IPv6 enabled to be able to connect? Like do their ISP have to support it?
I haven’t played with IPv6 at all even internally, I’m all ipv4.
I guess I will have to wait-and-see
Yes they will, but we run 2 proxy nodes, one with IPv6 then one with IPv4
1 Like
Just to let you know Hash, your IP is visible as a reminder 
2 Likes
The engineers came and issue still not fixed,they tested my line and said the signal is fine,I showed them my bqm results which shows average high latency between 17-24ms /small yellow latency spikes over 30ms and some packet loss,so they ran there own speed tests and actuall speed was 900mb but latency was high at 24ms,they showed me there average customers ping was 4ms and mines was the highest theve ever seen,it’s not great the engineer said,so what now?
We investigate further, as those results don’t reflect other users in your area, so we need to work with CityFibre further to find out what is happening.
Could you plug our router back in and then drop us an email or WhatsApp
What the average ping of your other users in my area,I jst sent a email aswell
We’re checking - you wouldn’t get as low as 4ms, as our POP is in London though.
London? Then that probably explains the high ping?
It shouldn’t be as high as you’re seeing, we’d expect between 9ms-13ms
New customer here trying out Yayzi 2Gig Pro+ (initially for a month).
The CityFibre team arrived today to upgrade my ONT (as previous version only good for 1Gbps).
I have both BT Openreach (Zen) & CityFibre (Yayzi) active and intention was to do performance & reliability comparisons for a few weeks before tying myself into an 18-month contract.
Have used IDnet previously to good effect and got a rock solid symetrical 1Gbit up and down over CityFibre’s connection.
So I know the physical connection to the street cabinet is good.
My reason to move is the desire to improve the upload speed and get a price reduction too.
However initial impression of Yayzi is that speeds are very inconsitent.
Also I seem to have lost IPv6 which worked natively with Zen.
Considering I’m on a premium multi-gig package I don’t know why I am seeing such poor upload speeds (rarely more then 250Mbps).
I’ve been testing using a 2.5Gbit network interface on linux (for the connection to the EX820v router ) and a 1Gbit interface for my old Fritz!Box router.
I’ve been using speedtest-cli and comparing eth0 and eth1 and deliberately not using a web browser.
The Yayzi connection is marginally lower latency but more hops to get to familiar places like google.com.
But it’s the overwelming variability in speed that is pointing at an issue.
I’ve tried to raise tickets using https://my.yayzi.co.uk/ but under “My Support Tickets” nothing is found after logging them.
I’ve emailed and had no response and the whole support experience is waving alarm bells already.
Last but not least, under “Service Status” my router is reporting Offline - but it’s definitely on-line, though admitedly flakey performance.
As a new customer I’m likely to have teething problems - but the not being able to get support from a technical person gives a particularly bad impression.
1 Like
Hello -
Firstly, best thing to do is ignore the portal and router status as it is being decommissioned and replaced hopefully in the near future.
Best way to get in touch I’ve found is via email. The lack of phone support is unnerving granted, but that hopefully will come in the future - email has been fine thankfully.
I’m sure you would have already but you can log into the TP Link Routers GUI and check that it connected and transmitting at 2500 with the ONT.
There have been quite a few posts of people’s 2.5G cards not working properly so speeds were being slow.
As above, best to ignore the portal. We’re doing a lot of system upgrades and developments.
We have WhatsApp and email and we’re always pretty quick at replying.
Drop us an email with some wired speedtest results so we can investigate for you.
But make sure you’re plugged into LAN4 as that’s the 2.5Gb port. Make sure no VPNs/antivirus is running while running the tests. Obviously make sure your computer/laptop has a 2.5Gb port as well (also check everything is syncing at 2.5Gbps)
Don’t worry, there have been plenty of people with issues when going to MultiGig, luckily it’s nearly always down to something silly. The joys of going over 1Gbps!
Among other problems consistent speed is a issue aswell,mines is all over the place,and I’ve had the same experience with support aswell on waiting for replys,it’s really a latency issue for me,also the waiting time might be explained by the small number of yayzi employes,I went to there website and it says there is only 7 yayzi employees and I thinks that’s including the ceo,ive asked them about them getting more employees and they said its happening but then I’ve found old posts of them saying to other users the same thing and those posts are 11months old
Any speedtests you do send us the screenshots through but also while we’re monitoring your line we will be performing periodic speedtests so this could also be the reason for your speed drops.
We are a small team we don’t deny that, however our average response time within our business hours is around 19 mins.
Out of hours yes they are slower, but we will reply at all hours of the day/night.
The team is growing, slowly and inline with our needs. We don’t want to have a huge team when it’s simply not needed at this time.
One thing we always want to do is provide a quick, personal and factual response with hopefully a resolution at the same time 
Well mine’s also 17ms plus too but then we are a wee bit far from London. Doing a quick traceroute to yayzi:
2 154.60.95.129 (154.60.95.129) 17.044 ms 17.270 ms 17.122 ms
3 81.25.207.249 (81.25.207.249) 23.396 ms 23.276 ms 23.550 ms
4 ae-0.cloudflare.londen12.uk.bb.gin.ntt.net (128.241.10.217) 18.196 ms 17.471 ms 17.276 ms
5 141.101.71.63 (141.101.71.63) 18.012 ms 172.70.87.4 (172.70.87.4) 18.242 ms 172.71.240.4 (172.71.240.4) 18.601 ms
6 104.21.65.184 (104.21.65.184) 18.769 ms 18.469 ms 17.828 ms
This is with the Ex230 router.
And speedtest.net
Been a member on the plusnet forum for years as I know alot of them on the forum,tryed to get there tonight and like British gas the webpage hangs and times out,my router then goes nuts,disconnects me from 5g and I can’t connect again until I reboot the router,this happened the other day aswell on British gas,what is going on and why is this still a big problem as I’ve found old posts going back months of other users complaining about it? Some web site load fine while others there is 5 second delay,I’ve jst had constant isues,and its ridiculous web pages not loading is till a issue after months,no offence but I feel yayzi are out of there depth here running a isp,they need to bring more people on board instead of posting that it’s gonna happen,they need to overhaul there support as trying to contact them leads to customers feeling frustrated,this is jst my opinion some might agree or disagree and for those reasons il be cancelling
The IP issues have absolutely, absolutely nothing to do with staff.
All corrections have been made and unfortunately we have to allow the third-party databases to update, who’s timeframes vary with each service.
We use a company for this now rather than us doing it.
Each time we bring a new block of IPs onboard we clean them (to the best of our ability) and then unfortunately if there are still issues it’s important for users to report it, and let us know which service so we can get in contact with them directly
1 Like
Yayzi are not out of their depth, they can not control how good an IP reputation is. As you might know there is no more IPv4 addresses so every address is resold in blocks. Majority of the time at least a few IPs in that block will be consider rogue.
As for the IP database issues this is a very timely issue as it involves people who manage the databases to update the geolocation. This takes time as they need to verify ownership and that its actually legit.
As much as you distaste Yayzi they are trying to resolve this issues (which btw every ISPs has). Yes with Virgin Media you won’t notice these issues because quite simply they have a shit tone of IP Blocks. Having worked at an ISP we had these issues and quite simply once they are resolved they don’t return. Yayzi are very close to resolving these issues and I trust once they are resolved they will be back on top.
1 Like